Job Start Date - 9/20/24
Job End Date - 9/19/25
Job Description:
As we accelerate our efforts to modernize, we are seeking a talented Product Owner to assist in our efforts to redefine our HR Services, through workflow automation and enabling technologies.
The SNOW business product owner will play a critical role in aligning the business strategy and roadmap for HR service delivery to the digital experience, digital strategies and technology capabilities in NM's eco-system. Partnering with technology experts, business partners, process owners, journey owners, experience design and digital experience as the company's eco-system evolves. The product owner will collaborate closely with various teams and stakeholders to ensure the product and its capabilities support a seamless end-to-end employee digital experience that enhances engagement, performance and retention.
You can expect to define a product vision and roadmap that's aligned with our experience principles, digital strategies and technology capabilities that drives efficiency and transparency in multiple HR processes through implementation of features like workflow automation (largely leveraging SNOW, Workday, Optimizely, HR Acuity & Absence soft).
Responsibilities:
- Vision: Shared accountability for the vision & execution of our HR Service Delivery Model process and digital product modernization tied to business outcomes. Cultivate an understanding of the HR Service Delivery Model: Specifically, ER and Health Services Processes and the technology utilized to support. Identify pain points and opportunities within the service experience to prioritize highest value outcomes. Delivers strategic recommendations on connected to digital experience priorities, technology strategy and HR service delivery outcomes. Examples: product roadmap recommendations, considerations focused on search and chat bot / virtual agent experience; AI opportunities and vendor future release roadmaps.
- Develop Roadmap: Shared accountability in cross functional strategic roadmaps in addition to the products in their domain. Data led development of roadmap based on voice of employee and other experience data Define and track KPIs (Key performance indicators) for measure of success. Partner and align with HR COEs and initiatives related to our HR strategic priorities to enable our digital experience capabilities to create more efficient experiences for employees.
- Gather Requirements: Gather complex product requirements with a general understanding/knowledge of products in remit. Review and validate requirements gathered from business partners. Develop epics and features related to the business outcomes and define level 0 requirements. Work with designers, researchers, engineering and technology delivery partners to under. Requires business analyst skills and analytical mindset. Partner with technology delivery partners to prioritize work related to outcomes and define business value of epics and features for prioritization into product increment work.
- Define Product: Responsible to redefine complex business processes, the products supporting new process and product features from start to finish.
- Stakeholdering: Proactive communication and marketing of domain products with stakeholders to ensure product strategy and vision is clear and accepted by the organization. Identify areas of change and change impact that should be addressed through the product lifecycle.
- Feature Prioritization: Develop and maintain prioritized backlog of user stories for implementation according to business value or ROI.
- Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation. Understand attitudinal and sentiment based research related to the digital experience. Partner with our data and insights teams across the organization to form understanding of current state experience and gaps.
- Delivery / Resolution: Identify and resolve issues that may impair the ability to meet strategic, financial, and/or technical goals.
Qualifications:
- Bachelor's degree preferred.
- Minimum 3-5 years of prior experience in a Product Management Role, with agile team experience.
- Knowledge Preferred: strong knowledge in the HRSD modules of ServiceNow, knowledge of the financial services industry, familiar with workflow automation tools (highly desired), business analyst, analytical mindset, AI experience / POV, design thinking / human centered design, chat bot / virtual agent / search experience, systems thinking, integrations / integrated experiences
- Must have demonstrated successful cross functional work in previous experience along with excellent communication, time management, and project management experience, strong business acumen and high self-awareness/EQ. Experience with all levels of organization, including executive.
- Ability to influence decision making, leadership partnerships, and translate product requirements into technical requirements, high ability to work in ambiguity and solution effectively.
- Ability to proactively identify and solve the complex problems; and knowledge of modern workflow automation tools to think beyond existing solutions.
Must Have:
- Critical thinking and problem-solving skills
- digital product
- Experience with SNOW, Zendesk or similar CRM
- Experience working with Content Management Systems, specifically Optimizely
- HRIS - specifically servicing systems: workday, HR Acuity, Absence Soft
- understanding of service background - for customers or HR - HR preferred
Nice To Have:
- Agile
- Cross-Functional Leadership
- Design principles
- Employee digital experience: experience mapping, process mapping, technology capbility assessments
- Human centered design - service mapping
- journey or experience mindset
- Self-starter
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Genesis10
Sep 17, 2024