Manager of Operations and Systems

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $72,000 to $79,000

Position Summary

The Manager of Operations executes and manages integrated systems and software throughout the Fu Foundation School of Engineering and Applied Science (SEAS) and will support ESA and other Dean's office subunits (Events Team etc ) with these shared systems. This position collaborates with academic departments, student life, admissions, data teams, other subunits within the Dean's office, and central offices at the University, to accomplish the unit's and School's goals. This position will improve automation and efficiency within SEAS and the Engineering Student Affairs (ESA) team by deploying new web platforms, maintaining current systems, and improving on current processes. Additionally, the role has a dotted line report to Information Systems ( Deans Office) due to the various systems implementation.

Responsibilities

• 
  30% Student Affairs: managing student affairs systems, including but not limited to those below.
  
  
  
  • Student affairs & events software: Serves as the point person for managing student affairs & events platforms (e.g., CampusGroups, Engage & Blackthorne) to support ESA and SEAS in event management and student engagement; acts as the primary liaison on behalf of SEAS in working with vendors to triage any technical issues with the platforms.
  • Listservs: Supports ESA outreach to students, including management of listservs and MailChimp/other list management systems.
  • Student Research: Supports the programmatic efforts to engage students in research activities during the academic year and the summer, including research postings and maintaining the Student Research website.
  
  
  
  
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  30% Academic Operations: Manage academic operations systems including but not limited to those listed below.
  
  
  
  • Courseleaf: Supports the Associate Director in managing the School's academic Bulletin and liaises with Courseleaf as needed to modify the web platform.
  • ABET: Supports the School's accreditation efforts, liaising with the SEAS Departments regarding accreditation matters, including ABET and Middle States. Helps execute the process for submitting accreditation paperwork and subsequent site visits every six years and maintains the data during the in-between years. Also works with the faculty lead to meet with departments twice a year for check-ins and continuous improvement efforts.
  • Course Management: Support the Associate Director in managing the school's course inventory and schedules for each semester.
  • Course Evaluations: Manages the School's course evaluations every Fall, Spring, and Summer semester. Respond to inquiries from the evaluation inbox.
  • Surveys: Creates and deploys surveys (i.e. Qualtrix and other tools) on behalf of ESA.
  
  
  
  
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  20% Enrollment Operations: managing enrollment operations systems including but not limited to those listed below.
  
  
  
  • Stellic: Manages the Stellic platform in collaboration with the Director and Manager of Enrollment Services and Operations to ensure students are able to accurately review their degree requirements, staff can communicate and manage student meetings, and graduation clearances can proceed smoothly; liaise with the Registrar and Stellic vendor for technical support and updates to the system; works closely with departments to ensure proper usage of Stellic system providing training as needed; audits systems and ensure accuracy of data and information.
  • OnBase: Partner with the Manager of Enrollment Services and Operations in maintaining and improving the current forms and workflows in OnBase in collaboration with CUIT.
    Slate: Assist ESA programs in managing their student data, communications, and inboxes within the Slate Admissions platform. Serving as the ESA Slate expert.
  
  
  
  
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  15% Data and Technology: managing data and technology systems including but not limited to those below.
  
  
  
  • Support data requests, management, and maintenance, helping ensure consistency and accuracy of information across platforms/systems.
  • Manage undergraduate and graduate student graduation awards and honors processes including Latin Honors, University & School-level awards, department awards, etc.
  • Co-manage general ESA websites to ensure current information and content transition when new sites are implemented.
  • Manage space reservation needs (SEAS-controlled classrooms and conference rooms) for ESA's needs; help book rooms for student organizations; provide logistical support to guests/participants of ESA meetings.
  • Manage ESA's technology and track supplies, schedule orders in collaboration with SEAS IT and Finance, and ensure staff have the appropriate and up-to-date supplies to perform their job functions.
  • Research and propose new technologies and systems as needed to help address the operational needs of ESA.
  
  
  
  
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  5% Performs related duties and responsibilities as assigned/requested.

Minimum Qualifications

• A bachelor degree is required; graduate level work is preferred. Minimum of 2 years of related experience required.
• Sound ethical business judgment and experience or familiarity with the higher education culture as well as the regulatory and economic realities of a not-for-profit university.
• Strong technical competency is required; demonstrate an understanding and appreciation of student services database software and online resources, and the willingness and enthusiasm to respond to the needs of students in an increasingly technologically dynamic society. Proficiency with Google suite of products, Excel (intermediate - e.g. pivot tables, formulas), PowerPoint, publishing software, social media, etc. Experience with Canvas LMS, Columbia SDR/SSOL/SIS, and marketing platforms (such as Mailchimp) or admissions platforms (specifically Slate) are a plus.
• Must be willing to work on occasional evenings and weekends, on a needed basis.
• Possess excellent interpersonal and administrative skills. Ability to work independently and under pressure, with high level of attention to detail. Candidate must exercise good judgment and flexibility.
• Must be able to prioritize multiple tasks with minimal supervision. Must be able to communicate effectively and tactfully with staff, faculty, students, alumni, and other key constituents in small and large group settings.
• Ability to analyze and work with a large volume of student, course and other types data.
• Must be able to prioritize multiple tasks with minimal supervision. Must be able to communicate effectively and tactfully with staff, faculty, students, employers, and alumni in small and large group settings.
• Positive, mission-oriented, forward-thinking attitude and sense of humor a must.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.