Housekeeping Floor Supervisor - PM Shift

Tucson National Resort

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

The Omni Tucson National Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.

The role of the PM Housekeeping Supervisor is to ensure that the cleaning and servicing of guestrooms, public areas, back of house and landings meet Omni four star/four diamond standards.

Follows Omni's Moments of Service standards as applicable.
• Inspect the cleaning and servicing of guestrooms and public areas
• Assign special projects as directed by the Director of Housekeeping
• Report any needed repairs or discrepancies of guest rooms
• Ensure that all Guest Room Attendants have appropriate supplies and linens
• Assist in the cleaning of guest rooms when necessary
• Assist in processing AM and PM room status reports
• Ensure that the Guest Room Attendant's carts are neat and well organized
• Ensure that linen closets throughout resort are completely stocked
• Always maintain office stock, neat and clean
• Must have all guest rooms punched in via the phone after completion
• Ensure VIP rooms are inspected ASAP
• Ensure check out/vacated rooms are a priority
• Knowledge of hotel, facilities, and events
• To ensure hotel, guest and associates are maintained in a safe and secure environment
• Check vacant rooms verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms in accordance with hotel procedures and verify status
• "Mark" dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets. Counsel Room Attendants on any discrepancies
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs
• Conduct training of staff as assigned
• Monitor and handle guest complaints, ensuring guest satisfaction
• Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees
• Prepare VIP rooms
• Complete or assign turndown

• Previous housekeeping and/or other relevant hotel experience required
• Able to maintain 4-Diamond and 4-Star level cleanliness standards
• Able to work with management on special projects
• Able to set priorities for your section and provide feedback to others that enhances performance
• Strong attention to detail, sense of urgency
• Ability to work and perform effectively in a fast-paced role
• Maintain a professional business appearance, attitude, and performance
• Must be able to work evening shifts, including weekends and holidays
• Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance. Stand or walk for an extended period or for an entire work shift.