Senior Improvement Specialist, Mass General Brigham Medical Group, Hybrid

About Us

Mass General Brigham Medical Group (MGBMG) represents the merger of separate community medical groups within the Mass General Brigham system into one harmonized and high-performing organization:

• Brigham and Women's Harbor Medical Associates
• Cooley Dickinson Medical Group
• Mass General Brigham Community Physicians
• Mass General Brigham Integrated Care
• Mass General Brigham Urgent Care
• Newton Wellesley Medical Group
• North Shore Physicians Group
• Pentucket Medical Associates
• Wentworth Douglass Health Partners

This work stems from Mass General Brigham's unified system strategy to bring high quality health care closer to patients while lowering total health care costs. MGBMG provides a wide range of offerings, including primary care, behavioral and mental health, specialty care, outpatient surgery, endoscopy, imaging, lab services, infusion, and urgent care both digitally and in person in Massachusetts and New Hampshire.

Location: Hybrid (Monthly meetings at Mass General Brigham Headquarters, Assembly Row, Somerville, MA, and regional travel as needed)

We're committed to improving healthcare delivery, and we're looking for a Senior Improvement Specialist to lead and inspire innovation across our medical group. In this role, you'll work closely with our Manager of Performance Improvement - Operations Optimization to drive Lean methodologies, enhance operational efficiency, and elevate patient care.

Why You'll Love Working With Us:

• Flexible Hybrid Schedule: Work remotely and attend in-person meetings/site visits as needed.
• Tech and Training Provided: We set you up for success, no matter where you're working.
• Impactful Role: You'll directly influence the quality of healthcare provided across our medical group.

Key Responsibilities:

• Leadership in Lean Implementation:




• Partner with leadership to align Lean strategies with organizational goals.
• Mentor and support new staff in the Performance Improvement Department.
• Maintain your Advanced Lean Certification and RPIW Leadership Certification.




• Facilitate Value Stream Improvement:




• Conduct assessments, lead improvement events, and coach teams on Lean processes.
• Collaborate with local leadership to implement meaningful changes.
• Ensure quality standards are met, and results are tracked.




• Educate and Empower Teams:




• Design and deliver Lean training programs for all experience levels.
• Tailor learning modules to ensure the most relevant and impactful instruction.
• Empower operational leaders to embrace Daily Lean Management principles.




• Drive Continuous Improvement:




• Facilitate root cause analysis and process changes to support team goals.
• Lead team meetings, resolve conflicts, and engage stakeholders in innovative solutions.
• Challenge the status quo by fostering creativity and fresh perspectives.

Who You Are:

• A passionate advocate for healthcare improvement, with expertise in Lean methodologies.
• A collaborative leader who enjoys mentoring others and facilitating team growth.
• A proactive problem-solver with strong communication and conflict resolution skills.

What We Offer:

• Professional Growth: Ongoing development opportunities and certification support.
• Impactful Work: A chance to improve healthcare operations across one of the largest healthcare systems in the country.
• Collaborative Environment: Join a team that values innovation, teamwork, and excellence.

Ready to make a difference in healthcare? Apply today and be part of a forward-thinking team that's transforming the patient experience!

Minimum Education Required:

• Bachelor's Degree
• Training in formal Process Improvement Methodology

Preferred/Desired:

• Masters Degree in Business, Health Administration, Nursing, Public Health or Systems Engineering

Minimum Experience Required:

• Demonstrated success in leading results-driven organizational projects, 3 years of Lean Management or 5+ years of progressive health care experience

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.