Member Service Center Representative
TEKsystems | |
$18.00 - $20.00 / hr | |
| |
Sep 17, 2024 | |
*Description:*
Lathrup Village, MI 48076 TRAINING: -Training - M-F 8am to 5pm. 3 months. 1 hour lunch. Dress: Business Casual Job Description: Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we've got the perfect position for you in our Call Center. Become a part of our 24-hour Call Center. As a you'll be challenged to deliver five-star service while building relationships with our customers. We're a family here, so outstanding teamwork is a must. Our number one goal is to make our customers feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied. What You'll Do: - Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information. - Answer members telephone calls promptly and in an appropriate manner - Answer inquiries on banking products including checking, savings, loans and lines of credit - Document all customer inquiries and comments thoroughly and quickly - Maintain good business relations with members, courteously and promptly resolving member problems or questions, and effectively assisting with member account problem - Determine members financial service's needs, and recommend services and products that address these needs - Collect member loan payments. - Handle various accounting transactions. - Deliver stellar service to credit union members. No slackers here! - Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You'll need to be able to pinpoint a member's issue and talk them through the solution - whether it's a problem with online banking, account information, or just a general inquiry. You may even take some loan applications! - Follow through. If you can deliver on promises and make sure all details are covered, you'll LOVE it here at our client data entry, Customer service, member service, call center *Top Skills Details:* data entry *Additional Skills & Qualifications:* Qualifications: - Outgoing, personable candidates. You must truly love people to work here. - Team members to work one of three shifts - we have opportunities around the clock! - Previous retail/customer service experience. - Call Center and/or financial institution experience is a plus. - Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best! - Education. You'll have to be able to learn our processes, products, and services quickly and thoroughly. That's what we're here for, after all! You'll need a high school diploma/GED. An Associate's degree in business or a related field is a plus! Questions to ask potential candidates: *How would you rate your credit history on a scale of 1-10? *Are there any concerns about accounts in collections? *Are there any concerns about late payments? *Are there any concerns regarding past dues accounts? *Are there any concerns regarding bad debts or charge offs? *Are there any concerns regarding bankruptcies? *Experience Level:* Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. |