Dental Assistant / Patient Service Representative

Description

Job title

DENTAL ASSISTANT / PATIENT SERVICE REPRESENTATIVE

#FPCN-DAPSR-09162024

Reports to

Practice Manager

Location

4700 Wissahickon Ave, Philadelphia

Program Summary

The Family Practice & Counseling Network (FPCN) provides comprehensive primary care, dental and behavioral health services. We stand behind the belief that all people are entitled to accessible, comprehensive, quality, and affordable health care, and that care must be delivered in a culturally competent, trauma-informed and compassionate manner by caring for the whole person - mind, body & spirit. The network's mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The network promotes resiliency and well-being among patients, staff and surrounding communities.

We are a network of 3 comprehensive health centers, one convenient care center and six school-based health centers in Philadelphia.

Today, FPCN serves more than 15,000 patients annually and is a NCQA certified Patient-Centered Medical Home and recognized by HRSA as a National Quality Leader for Behavioral Health.

FPCN is opening Philadelphia's First Birth Center; its collaborating hospital is the University of Pennsylvania Hospital. This brand new 30,000 sq ft space will feature exam rooms, birthing suites, community meeting rooms and a gorgeous community garden park. The Family Health and Birthing Center will provide full prenatal, birth, and postpartum care in Southwest Philadelphia. Services include education on nutrition, exercise, childbirth preparation, breastfeeding, infant, and self-care; and mental health and substance abuse therapy for those who need it. These services will be provided by interdisciplinary teams of professionals led by nurse midwives and doulas, including behavioral health specialists, addiction counselors, social workers, and registered nurses. Additional services will include transportation assistance; lactation counseling; prenatal and parenting education; legal services; and complementary mind/body services, such as yoga, massage, and meditation. All staff will have training in anti-racism, justice, diversity, and inclusion (A-JEDI), trauma-informed care, and sanctuary model practices.

Position Summary

Upholds the health center mission by assuring the delivery of high quality support services that result in strong consumer satisfaction; and that help maintain the fiscal and operational capacity of the Dental department.

Team members are expected uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Essential Duties and Functions

1. Open office each morning and start up computers
2. Chair side dental assisting when needed.
3. Be fully trained to assist the doctor on all dental procedures
4. Turn all equipment on at beginning of each day, log on to Dentrix and bring up patient record. Turn off all equipment when day is done-including log off on all computers
5. Seat patients in the chair as soon as possible after patients are checked in perform medical history update, blood pressure reading and xrays as determined by the doctor
6. Maintain all certifications and licenses in order to perform xrays in Pennsylvania
7. Be fully trained and competent in digital x-ray (Denoptix) and electronic patient record (Dentrix).
8. Educate patients of all procedures to be done.
9. Stock operatories and help other assistants keep theirs stocked.
10. Chart thoroughly in Dentrix all treatment plans and procedures done.
11. Complete lab work on time (Models, trays, occlusal rims, etc.).
12. Coordinate outgoing and incoming lab cases, assuring that lab slips and return dates are correct and calling labs for pickups.
13. Keep work areas neat and organized.
14. Flush water lines daily and perform DUWL disinfection procedures weekly.
15. Prepare route slips and schedules for the next day.
16. Greet and register new and existing patients and update all information in existing patient records.
17. Verify treatment plans, insurance coverage and eligibility, and financial information to patient upon arrival.
18. Submit process and notify patient regarding insurance pre-determinations approvals and denials. Investigate and fix denied claims.
19. Take and post patient payments.
20. Scan all paper forms into Dentrix.
21. Notify clinical staff of patient arrivals and schedule changes.
22. Verifies and confirm all appointments for the next day.
23. Call no show patients and reschedule appointments.
24. Retrieve phone messages, answer phones and schedule appointments.
25. Checks out patients as they leave practice (collects monies due, verify that postings are correct, schedules for any treatment to be done, checks recall and treatment plans) and schedule next visit.
26. Answer insurance and account questions on balances/transactions.

Rotation on following Duties:

1. Autoclave maintenance
2. Statim sterilizer maintenance
3. Distilled Water maintenance

Lab upkeep

Main Trap in Compressor Room-monthly

Replace plaster Trap -when full

Perform and document spore test for autoclaves Perform and document spore test for autoclaves

Check Oxygen and Nitrogen tanks weekly

Qualifications

• Three years as a dental assistant, One year working the front desk at a dental office.
• Certified Dental Assistant preferred with X-ray certification
• At least three years of experience as a Dental Assistant
• Knowledge of Dentrix.
• Must have current CPR certification and Hep B Vaccination
• Be fully trained and competent in digital x-ray (Dentrix) and electronic patient record (Dentrix)
• Must comply with all OSHA and CDC requirements.
• A team player with excellent attitude and extremely patient friendly.
• Ability to travel to multiple locations.
• Exhibit behaviors that align with RHD/FPCN's organizational values, mission, and beliefs and avoid displaying behaviors that are in opposition to those values
• Support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.
• Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times.
• Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
• Ability to create a space for staff and those we serve to feel physically and emotionally safe.
• Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients.
• Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills.
• Ability to work effectively as a team member
• Highly responsible and reliable as well as courteous
• Unconditional ability to maintain patient confidentiality
• Exemplary organizational skills and ability to prioritize
• Proficiency in Microsoft Office
• TB, Hep B Vaccination required
• COVID Vaccination required
• Current CPR Card required
• Ability to pass criminal background check
• Ability to complete credentialing process

Working conditions

Hazard and Atmospheric Conditions

• Exposure to Fumes
• Exposure to Loud Noise
• Mists or Gases
• Exposure to Mechanical Hazards

Additional Special Working Conditions:

High exposure to blood borne pathogens and communicable diseases

Requirements

Physical requirements

Lifting Requirements

• Light: exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

Additional Requirements:

• Ability to get to and from 4700 Wissahickon Ave. Has access to reliable transportation and/or the ability to walk throughout the community during the shift; can stand for long periods and carry equipment.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

Visa Sponsorship: FPCN does not provide H1B Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.

Anti-Racist Justice, Equity, Diversity, and Inclusion (AJEDI): FPCN is committed to providing an environment that does not discriminate or disproportionately impact underrepresented and under-resourced communities within the FPCN network. The network's AJEDI initiatives strive to make FPCN a more equitable and just organization by helping to foster a culturally competent, inclusive, and integrated workplace.

Covid-19 Vaccine Mandate: FPCN, a program in the City of Philadelphia, are required to follow the COVID vaccine mandate for healthcare workers per Philadelphia Department of Public Health. FPCN requires Healthcare Workers to be fully vaccinated. Fully vaccinated means it has been two weeks since the final dose of vaccine. Thus, we require vaccination prior to start for all new hires. This currently does not include boosters.