Sr. Product Manager - Digital Innovation

Location:

Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.

About the Role:

As a Senior Product Manager on WEX Inc.'s Innovation & Discovery team, you will rapidly identify customer problems and validate product market fit for solutions that transform the day-to-day operations for our B2B target customers. In this role, you will collaborate closely with design and engineering on a small, agile discovery team focused on creating innovative solutions that address real business problems and customer needs. Working in a fast-paced, iterative environment, you'll be empowered to rapidly test-and-learn bold ideas and turn ambiguous challenges into breakthrough solutions.

If you are a Product Manager who thrives in the unknowns, loves collaborating in a tight-knit team, and are excited to shape WEX's next wave of product offerings, this role is for you! As Steve Jobs famously said, "People don't know what they want until you show it to them. Our task is to read things that are not yet on the page."

How You'll Make an Impact

• Research and analyze market data to unearth unmet customer needs and potential innovation opportunities.

• Lead discovery and experimentation efforts to identify ways that SaaS, data, and/or AI-driven products solve problems for customers and align to our business goals.

• Go deep with customers through empathy interviews, follow-me-homes, and surveys to understand pain points and identify key moments in the customer experience.

• Develop and execute learning plans that test risky assumptions through experimentation to validate product-market fit.

• Synthesize qualitative and quantitative insights from experiments, customer testing, and market research to inform product decisions.

• Develop prototypes, test product-market fit, and continuously refine based on user feedback.

• Proactively seek opportunities to leverage AI to reimagine the product discovery and development process.

• Confidently present learnings to senior leaders and key stakeholders using tangible examples, end-user focused insights, and data-driven recommendations.

• Foster a culture of innovation and collaboration across departments, driving organizational change and promoting innovative thinking.

Experience You'll Bring:

• Bachelor's degree or relevant hands-on experience.

• Proven knowledge of modern product discovery and delivery techniques.

• 8+ years of experience working on technology-driven products in roles such as product manager, product designer, engineer, data analyst, data scientist, or user researcher.

• Experience building, using, or experimenting with AI-driven products.

• Ability to quickly understand various functional areas of business, including engineering, design, finance, sales, or marketing.

• Strong problem-solving skills, using sound judgment to navigate complex challenges, assess risks, and present clear, data-driven solutions in a structured format.

• Proven track record of collaborating effectively with engineers, designers, and company leadership.

• Comfortable with basic project management to drive necessary outcomes as part of the discovery and product development process.

Qualities:

• Open-minded, creative, and leads with a fail-forward attitude.

• Bias for action and a sense of urgency to solve problems proactively.

• Passion for digital technology and the potential of generative AI.

• Deep sense of empathy for customers, partners, and stakeholders.

• Naturally balances customer outcomes with business results.

• Adept influencer with a keen sense of communicating based on audience.

Compensation & Benefits:
WEX offers a competitive compensation package, including a base pay range based on qualifications, skills, and experience, along with health, dental, and vision insurance, retirement savings, paid time off, flexible spending accounts, and tuition reimbursement.

If you are passionate about building innovative products and eager to drive high-impact change at WEX, we encourage you to apply!