Specialty Services Coordinator, Emergency Department

Specialty Services Coordinator, Emergency Department

Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

• Employee engagement, empowerment and growth
• Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better
• An atmosphere of caring and quality that cascades throughout the organization

The Specialty Services Coordinator is required to manage a wide range of functions including physician quality/patient satisfaction audits and reporting, coordinating service recovery efforts, processing physician timesheets and invoices, arranging new physician department orientations, coordinating with physician partners and locum agencies to ensure needed physician staffing is obtained, creating and managing physician call schedules, and facilitating effective communication and department work flow.The Specialty Services Coordinator supports multiples specialties including hospitalists, intensivists, neurology, neurosurgery, interventional neurology, neuropsychology, urology, gastroenterology, and pain management.

• Complete physician quality chart audits (e.g. timely completion of discharge summaries and H&P's, diabetic testing initiative) to help ensure quality standards are achieved.
• Press Ganey patient satisfaction software super-user: run reports and analyze patient satisfaction data for physicians in multiple specialties. This information is used to improve patient satisfaction/service.
• Prepare quarterly physician quality/service incentive bonus summaries (including collecting and analyzing data).
• Support service recovery efforts by coordinating completion of patient concern case sheets (assign reviews to appropriate providers and respond to Customer Relations department).
• Create and distribute physician on call schedules for multiple specialty services. This includes the creation and maintenance of physician call schedules using software programs.
• Communicate with physicians and locum agencies regarding staffing needs and assign physicians to call schedule to ensure needed coverage.
• Arrange department orientations for new Mercy physicians & physician locums (EPIC, coding/billing, transcription, operating room orientation as needed, ID badges, security card, lab coats).
• Facilitate submission of physician timesheets to payroll for physicians working extra shifts.
• Coordinate processing of physician reimbursement forms, check requests, and invoices.
• Track the shifts worked by the physicians each month and enter into tracking sheet. Prepare reconciliation timesheets for extra shifts worked over the past quarter.
• Coordinate physician benefit tracking for CME, memberships, and licenses.
• Assign learning activities in the Mercy Learning Center to physicians and providers and track activities to verify completion.
• Communicate with vendors such as pharmacies, locum agencies, and funeral homes.
• Responsible for ordering office supplies, arranging hotel accommodations, schedule meetings, and approving partner time records.

Skills and Abilities
Ability to coordinate multiple projects simultaneously, set priorities, and adjust priorities as needed.
Working knowledge of statistical methods for data analysis, interpretation and presentation.

Level of Supervision

Requires high level of independent judgement.

Associates Degree in related field.
Minimum 5 years working in healthcare organization preferred.
Proficient in MS Office Suite.
Proficient in spreadsheet software for data/trend analysis.

While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand; walk. The employee is frequently required to reach with arms and hands, handle, talk and hear.

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.