Virtual Services Customer Representative
George Mason University | |
United States, Virginia, Fairfax | |
Nov 06, 2024 | |
Virtual Services Customer Representative
Add to favorites Favorited View favorites Department: Division of Enrollment Management Classification: GMU Worker Job Category: Part-Time / Hourly Wage Job Type: Part-Time Work Schedule: 12 - 15 hours weekly Location: Fairfax, VA Workplace Type: Remote Eligible Salary: Salary commensurate with education and experience Criminal Background Check: Yes About the Department: In collaboration with the George Mason University community, and as part of the Office of the Provost, the Division for Enrollment Management optimizes student recruitment and retention by developing and implementing strategic enrollment plans, overseeing the admissions process, providing financial aid services, and managing the Mason Student Services Center-a centralized student services resource. The Division's activities support the achievement of institutional enrollment goals by placing the student (and family) at the center of our work, supporting a culture of transparency, and leveraging data to inform decision-making. The Mason Student Services Center (MSSC) is the first stop and the central resource for information and solutions related to registration, enrollment, financial aid, billing, academic records and other student support services. Members of the Mason Student Services Center team provide assistance to new and continuing students at all points of their academic career, in one convenient location, thus eliminating the need to visit multiple offices on campus. About the Position: The Virtual Services team within the Mason Student Services Center (MSSC) is a frontline customer service operation, providing centralized virtual support services for current and prospective Mason students. Through phone, email, and other virtual means, the Virtual Services team assists students by providing information and solutions for all Partner Offices served by the Mason Student Center including Admissions, Financial Aid, The Office of the University Registrar and Student Accounts. The MSSC Virtual Services team is currently seeking motivated, enthusiastic individuals for multiple part-time positions. Positions require a minimum commitment of 12-15 hours per week, including hours during semester breaks, summer months, and occasional special events. Current hours of MSSC operations are Monday-Friday, 9:00am to 5:00pm, with a possible extension of those hours in the future. Responsibilities:
Required Qualifications:
Instructions to Applicants: For full consideration, applicants must apply for Virtual Services Customer Representative at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume. Additionally, please provide a schedule of your availability for Mondays through Fridays (9am - 5pm) and indicate your current state of residence. Posting Open Date: September 17, 2024 For Full Consideration, Apply by: October 1, 2024 Open Until Filled: Yes |