ServiceNow Platform Architect

Idaho National Laboratory is hiring a ServiceNow Platform Architect to work in our Information Technology (IT) department. Our team works a 9x80 schedule located out of our Idaho Falls facility with every other Friday off. Remote or Hybrid work opportunities may be available for this position.

You will design and develop ServiceNow architecture (integrated process, applications, data, and technology) solutions to business problems according to the enterprise architecture direction and standards. Perform technical planning, architecture development and modification of specifications. Develop specifications for new products/services, applications, and service offerings. You will report to ServiceNow Solution Delivery Lead.

Responsibilities Include:

• Design, develop, analyze, and maintain overall system architecture, within the cloud environment. Coordinate design and integration of complete solutions including integrations with commercial and other enterprise systems.
• Maintain in-depth knowledge of new technologies required to provide long-term enhancements to the reliability, performance, and functionality of system architecture. Develop specifications for new products and services. Research and recommend technology and information to improve the current systems and meet future mission needs.
• Perform system design and programming, ensuring that the development is configured within best practices and INL development standards.
• Model and frame business scenarios that are meaningful and which impact critical business processes and decisions. Develop customizations to integrate applications and federate services across multiple organizations.
• Provide support to technical resources during execution of projects and solution development.
• Provide technical direction and mentoring for junior staff to increase their knowledge, skills, and abilities. Coach members of IT in the effective use of standards and tools within the established architecture.
• Document best practices; Install, patch and upgrade supporting products; establish policies and document procedures to maintain them.
• Other responsibilities as assigned.

Minimum Requirements:

• Level 4: Bachelor's degree in computer science, software engineering, computer information systems, information technology or related field and and 9 years relevant experience or Master's and 6 years relevant experience or 15 relevant experience in lieu of degree
• Demonstrated understanding of ITIL processes and practices
• Professional experience in an enterprise environment with multiple integration points
• Experience in design and implementation of ServiceNow solutions
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience integrating vendor/cloud software with in-house systems
• Due to job specific access requirements this position requires US Citizenship

Desired Skills:

• Demonstrated experience with Microsoft SQL databases
• Experience using Jira or similar tool.
• Experience with Agile, Scrum and Kanban development methodologies.
• ITIL Foundations Certified V3 or V4 (V4 Preferred)

Job Information:

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  The pay range for this position is Level #4 ($109,260 - $223,908 ). At Idaho National Laboratory compensation decisions are determined using factors such as education, relevant experience, and other credentials.

  
  
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  You are required to show a demonstrated commitment to valuing diversity and contributing to an inclusive working environment.

  
  

Benefits and Relocation

• Medical, Dental, Vision, and Flexible Spending Accounts
• 401(k) with a 4.2% employer contribution and up to 4.8% match
• Paid time off (personal leave)
• Employee Education Program (tuition assistance)
• Comprehensive Relocation Package
• Benefit eligibility subject multiple factors, including employment status and position classification.

INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation's nuclear and renewable energy, national security, and environmental missions.

INL Mission
Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.

INL Vision
Our vision is to change the world's energy future and secure our nation's critical infrastructure.

Selective Service Requirements
To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov.

Equal Employment Opportunity
Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Women and People of Color are strongly encouraged to apply.

Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Other Information
When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration.

INL does not accept resumes from third party vendors unsolicited.