Facilities Lead Supervisor

• Think critically to respond and react quickly to ever changing situations on property

• Able to problem solve to resolve issues safely and efficiently

• Deliver clear expectations to the team in all operational areas

• Professional in all internal and external communications

• Help and support guest and team member issues quickly and efficiently

• Interview and collaborate with GM on hiring of Facilities team members

• Participate in delivery of performance reviews for team members

• Deliver corrective actions to team members

• Prioritize goals and delegate tasks on a regular basis for facilities staff while working in conjunction with the camp General Manager

• Able to run the camp and work independently with minimal oversight in the event the GM or AGM are unavailable

• Find ways to streamline processes to maximize efficiency and resource use

• Establish and maintain relationships with local businesses and communities

• Be growth oriented

• Evaluate, develop, and report on NPS and eNPS action plans

• Maintain the departmental budget by managing Facilities' purchases and updating checkbook of operating expenses to match business needs and to meet monthly and yearly financial goals

• Oversee and perform routine and preventative maintenance for all aspects of the property including infrastructure elements, tents, and maintenance equipment

• Perform key tasks in planning of capital purchases and projects throughout the year

• Create synergy across property departments through strong leadership

• Meet with team members to support their growth and development

• Create positive work environment that is guest-focused

• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained

• Collaborate with other members of camp management and the corporate team

• Assist with maintenance needs for staff housing as needed

• Prioritize tasks effectively

• Participate in camp level and company-wide meetings

• Submit high quality work products in a timely manner

• Promote company sustainability initiatives
• Other duties as assigned

Effective Communication

Adaptagility

Decision Making

Initiative

Fostering Learning and Development

Inspiring Others

Planning and Organizing

• Able to stand and move for long periods of time

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events

• Stand and walk over slippery and/or uneven natural walking surfaces for periods of workday

• Bending and stooping often

• Twisting and reaching frequently

• Grasping objects to move or manipulate constantly

• Team Member must be able to communicate with Guests and other Team Members and manipulate handheld and desktop devices

• Ability to lift 50lbs independently

• Experience as maintenance technician minimum of 2 years with at least 1 year of supervisory experience

• Experience in infrastructure systems including plumbing, septic, gas, electrical, generators, landscaping, road maintenance, and water/well maintenance

• Provide input and assist GM in annual build of maintenance department budget

• Competently perform duties in absence of GM and AGM

• Demonstrated commitment to delivering high quality customer service

• Goal-oriented, results-driven, strong interpersonal and communication skills

• Communicate in a clear and professional way

• Interact with a friendly, enthusiastic, positive attitude

• Demonstrate sound judgement, follow direction, and take decisive appropriate action

• Learn, embrace, and train team on company policies, practices, and procedures

• Strong organizational skills to execute and prioritize multiple tasks

• Ability to work independently and meet deadlines on assigned projects

• Proficiency in Microsoft Office Suite

• Participate in educational and training opportunities

• This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.