Network Specialist (On-site)

GRADE LEVEL: Non-Exempt, Full Time

LOCATION: Saratoga Springs, NY

DEPARTMENT: Data Processing

REPORTS TO: IT Manager

Hours: Monday - Friday 8:00am - 4:30pm On-site

OUR MISSION STATEMENT:

ATC's objective is to maintain and enhance our public image as a high quality, professional, ethical, and friendly place to conduct business. ATC's ability to prosper and grow as an independent financial services company is directly related to our reputation, maintaining a high level of public confidence and properly servicing the financial needs of our market area.

SUMMARY:

The Network Specialist works under the direct supervision of the Senior Network Administrator and is responsible for assisting in the ongoing support and operation of the data center and related data center infrastructure. This includes network related hardware and software, data storage, the physical and virtual server environment, server patch management, telecom circuits, and project activities related to data center infrastructure maintenance and upgrades. Maintenance and installation activities may occasionally be scheduled after normal work hours and on weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Participating in the design, implementation, and management of networks and storage systems

Monitoring, maintaining, securing, and optimizing network infrastructure, including but not limited to:

• Network security protocols

• Network, phone, and internet circuits

• Firewalls, Routers, and Switches

• Remote Network Access

• Physical Servers and VMWare Virtual Server Environment

• SAN Data Storage

• Server Patch Management

• Network, Internet, and Phone Circuits

• IT Audit Response and Support

• Following and Maintaining Department Policies and Procedures

Administration of network remote access services, such as VPN

Installing, configuring, and optimizing network hardware, software, and communication links while ensuring minimal downtime

Diagnosing, resolving, and documenting network issues quickly and accurately, and provide training and support to end users as needed

Troubleshooting and resolving network issues, such as connectivity, performance, security, and quality of service

Monitoring and troubleshooting voice and telephony performance, availability, and security

Receiving and responding to incoming calls, and/or e-mails regarding network connectivity problems

Performing on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users, and recommending and implementing corrective hardware and software solutions, including off-site repairs

Adhering to established patch management procedures to securely maintain systems

Providing backup and high-level support to users and other technical staff

Maintaining network documentation

Occasional dispatch to branch locations for network and telephony support

Following best practices to prevent network and system security vulnerabilities

Data center infrastructure issue resolution and maintenance

*Other duties may be assigned.

EDUCATION and/or EXPERIENCE:

Bachelor's or associate degree in computer information systems or related field

Professional certifications such as CCNA and CEH are desirable

Ability to demonstrate a strong understanding of network protocols (OSPF, BGP, EIGRP), routing, switching, network security, and storage technologies

Practical experience working with computer information systems and networking

Experience working with local and wide-area networks

Technical knowledge of network hardware, protocols, and standards, including TCP/IP, VoIP, and network monitoring suite

Knowledge of applicable data privacy practices and laws

Demonstrated hardware troubleshooting experience

Understanding of disaster recovery networks and system design

Proven analytical and problem-solving skills

Ability to conduct research into networking issues and products as required

Experience in dealing with vendors to maintain the hardware and software systems

Excellent written and verbal communication skills

PHYSICAL DEMANDS:

Must be able to hear well enough to communicate with customers, co-workers, and outside bank personnel.

Communicate Orally.

Normal daily physical activities to include: walking, standing, sitting, stooping, bending, pushing, and pulling.

Must be able to read reports and use computer.

Occasionally will lift 20-30 pounds (files, cash drawer, etc.)

Adirondack Trust is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, transgender status, gender identity, gender dysphoria, sexual orientation, national origin, physical or mental disability, protected veteran status, marital and familial status, domestic violence victim status, known relationship or association with any member of a protected class or other characteristics protected by applicable law.