Customer Service Specialist II (Temp)

Georgia State University
$16.50
United States, Georgia, Atlanta
1 Park Place (Show on map)
Sep 17, 2024
Description : Customer Service Specialist II (Temp) University Advisement Center Georgia State University Alpharetta Campus Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve! The University Advisement Center at Georgia State University is seeking to hire a Customer Service Specialist II (Temp). WHAT MAKES GSU A GREAT PLACE? Flexible work environment. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting. WHAT WILL YOU DO: This position is responsible for providing information about departmental policies, procedures, and regulations to students, faculty, staff, and the general public who may come to the office. DUTIES AND RESPONSIBILITIES INCLUDE: Coordinate phone traffic for the office. Supervise student assistants. Schedule appointments for staff. Coordinate the petition process to include data tracking. Inventory and order office supplies as necessary. Take minutes at staff meetings. Coordinate use of office conference rooms. Coordinate morning and afternoon mail and faxes; send out to designated mailboxes. Create monthly reports to include monthly traffic to office, petitions, phone, and academic forms. Assist with any special projects. This position is integral to the offices running smoothly. It is expected that the successful candidate will open and close the office each day. The work hours for these positions are 8:30 AM until 5:15 PM. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Requirements: High School Diploma Preferred Requirements: Word, PowerPoint, Excel Department : University Advisement Center Location : Alpharetta Campus Shift : 8:30am - 5:15pm \| Monday - Friday Salary : $16.50 Pay Grade : Temp FLSA Status : Non-Exempt Job Type : Temporary Work Job Posting : 09/17/24, 2:20:26 PM Closing Date : 10/02/24, 3:59:00 AM Special Instructions : To be fully considered for this position, all candidates at the time of submission must provide the following documents: A complete and accurate GSU application Resume Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.