Senior Patient Care Liaison

Temporary Employment Program

Temporary Employment

81108BR

Job Summary

Expected duration approximately two months.

Provides outreach and referral services to increase volume of domestic and / or international patients, as well as executive health referrals. Coordinates patient referrals with clinical departments and donor services. Concierge Service is offered to UCSF donors, those with important relationships to UCSF, patients with complicated needs and their families, friends and colleagues. The Executive Health Practice is a small primary care internal medicine practice and the service is similar to a community concierge practice. Duties to include:

• Provides personal and customized service to all new and existing patients calling and checking into the Executive Health Practice. Responsibilities include all front desk check-in processes, record coordination, physician referral registration. Also responsible for handling sensitive, confidential issues and information with the ability to work with an appropriate sense of urgency.
• Phone reception, overseeing the front area for cleanliness, refilling supplies and assisting patients with beverages.
• Retrieving faxes and delivering them to appropriate person, helping with coordinating new patient visits.

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• Ability to produce an appropriate quantity of work in a timely, consistent matter. Skills to concentrate on monitoring the accuracy of work without getting bogged down in unnecessary detail.
• Demonstrates skills to teach patients through breaking down moderately complex concepts / policies in an understandable way. For example, explaining insurance policies/issues that may arise.
• Interpersonal skills to develop working positive relationships with patients, team members, and cross-functionally. Actively cooperates and supports the work of others to get a job done.
• Demonstrates ability to apply reasoning skills to evaluate issues and identify a potential solution. Acquiring analytical abilities to weigh alternative solutions against objectives.
• Ability to perform all commonly applicable functions in word processing and spreadsheet software.
• Proficient in Apex to scope of job. Ability to register patients, check patients in for appointments.

Preferred Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Basic knowledge of Insurance Plans and sites to gather information for patients and then share information with clients.
• Working knowledge of medical center to perform essential functions efficiently and effectively.
• Demonstrates knowledge of concierge services and relevant medical center and UC policies. Acquiring knowledge of relevant federal, state and local regulations. Ability to follow processes to maintain compliance.
• Knowledge of cash collection and daily closing drawers.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20

For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Organization

TEP

Job Code and Payroll Title

004376 CONCIERGE 3

Job Category

Administrative Support, Professional and Managerial, Support Services

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Floater

Percentage

100%

Location

Mission Bay (SF)

Shift

Days

Shift Length

8 Hours

Additional Shift Details

8-5 pm, M-F