Employee Experience Specialist - Berrien Springs (Full-Time)
This is a Hybrid Work Eligible position. You may be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met.
ABOUT HONOR:
At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking.
OUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.
At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.
COMMITMENTS TO LIVING "I AM HONOR":
- Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
- The Platinum Rule - Treat others the way they want to be treated.
- Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
- See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
- Reason over Rules - Make decisions that are good for the person and good for Honor.
- Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR:
- Actively participates in efforts to define, build, and grow the company culture by assisting in the development of tactics to boost employee retention and productivity across all company levels, creating a conducive culture that is linked to Honor's Core Values and Commitments.
- Contributes to the planning and execution of employee engagement related initiatives including but not limited to events, onboarding, surveys, general communication, training, career development, employee recognition, diversity, and inclusion to support our high-performance culture, mission, and business objectives.
- Communicates and promotes opportunities for employees on how to recognize, accommodate and appreciate individual differences, ultimately building a synergized, diverse, and inclusive work environment for Honor's employees to prosper.
WHAT WE EXPECT FROM YOU:
EDUCATION/CERTIFICATION:
- A college degree required, or an equivalent combination training and work experience. HR professional certifications considered an asset.
EXPERIENCE REQUIRED:
- Three to five years of similar or related experience.
KNOWLEDGE/SKILLS/ABILITIES:
- Customer service and engagement mindset, knowledge of Microsoft programs and communications background preferred.
- Must have a demonstrated ability to keep finances in order.
- Good interpersonal, customer service, and problem-solving skills.
- Ability to pay attention to detail.
- Strong listening, verbal, and written communication skills.
- Demonstrated ability to work well in a team environment.
- Demonstrated ability to follow company policies, guidelines, and procedures.
WHAT'S IN IT FOR YOU:
Honor has excellent benefits for all full and part time team members. We offer:
- Medical with prescription coverage, Dental, and Vision.
- 401k employer contribution & matching program.
- Paid time off and paid holidays (including your birthday!).
- Paid community volunteer hours.
- Wellbeing spending account.
- Various discounts on credit union products and services for team members & their families.
- Additional perks included.
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Honor Credit Union
paid time off, paid holidays, 401(k)
Sep 17, 2024