Associate Client Resolution Coordinator

Job Summary
The Associate Client Resolution Coordinator is responsible for settlement of client resolution issues in accordance with established program criteria.

Primary Objectives

• Timely, accurate, and complete execution of assigned responsibilities.
• Accurate, timely, and thorough entry of records in proprietary systems.
• Effective communication and collaboration with service members, vendors, and Transportation Service Providers (TSP).

Duties and Responsibilities

• Maintain department KPIs and accuracy ratings as defined by the department.
• Enter voucher payable information into various computer systems.
• Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required.
• Update tasks daily in the claims system.
• Perform entry and updates of shipment information as needed.
• Receive and respond to customer calls and correspondence, provide excellent service, and escalate concerns as needed.
• Maintain timely contact with customers.
• Accurately invoice customer shipments using multiple invoicing schedules and systems.
• Update schedule, logs, and tasks daily.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or equivalent (HSED) required

Work Experience

• 1+ year of Customer Service related work experience required
• Claims experience preferred

Required Knowledge, Skills and Abilities

• Good quantitative, analytical thinking, and problem solving skills.
• Strong data entry skills with a typing speed of 35 WPM.
• Business communication skills (verbal, written, interpersonal and listening skills)
• Ability to perform basic math calculations including multiplication and percentages.
• Ability to work as an individual contributor and as a valued participant in a team based environment.
• Demonstrated ability to maintain confidentiality with tact and discretion.
• Excellent customer service skills with the ability to develop effective professional relationships.
• Good organizational and attention to detail skills.
• Demonstrated proficiency with Microsoft Office products at the following levels: ? Excel, Word, Outlook: Basic level of skill

Preferred Knowledge, Skills and Abilities

• Intermediate Microsoft Office skills (SharePoint, Outlook, Excel) preferred.

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment
• Work days and hours may vary to accommodate operations.

Screening Requirements
Background Checks

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.