Customer Service Representative

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

While reporting to the Customer Service Team Lead , you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment.

What you'll be doing:

• You will handle any customer questions or concerns regarding order status and other related issues.
• You will maintain customer files both physical and in the computer system
• You will coordinate with production and ensure orders are scheduled and all deliveries are on time
• You will quote customers pricing, enter new customer projects and any corrective actions.
• You will prepare sample orders for sales staff and customers.
• You will be forward facing to walk-in customers and visitors providing additional light receptionist duties as needed.

This position is located in DeKalb, IL Facility

We'd love to hear from you if:

• We expect you to have a High School diploma or GED
• You will have well-polished written communications and verbal skills
• Two years' experience preferred within an office setting and multi-line phone system
• Bilingual ability (English/Spanish) verbal and written skills are preferred
• Must be proficient in all Microsoft Office tools (Excel, Work, Outlook, etc.)
• Professional dress required for front office environment

Compensation:

The annual base salary range for this role is from $62,560 to $70,380.00

An incentive bonus is awarded to eligible employees upon attaining various business and individual goals as defined by the Company and the department leader. This incentive bonus is discretionary, and the Company has sole discretion to determine the amount of the award.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.