Customer Support Manager
Leonardo Helicopters | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
United States, Pennsylvania, Philadelphia | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
3050 Red Lion Road (Show on map) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Nov 12, 2024 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Job Title: Customer Support Manager Department: Customer Support and Services Reports to: Senior Manager, Customer Support Direct Reports: None Location(s): AWPC Philadelphia __________________________________________________________________________________ 1. Summary of Position: Manage selected AgustaWestland Philadelphia Corporation Customer fleets in the North, Central and South American market. The CSM will serve as a customer advisor, service accountable representative and support to sales in the region. The objective is to develop, achieve and guarantee an efficient and effective after sales support capable to sustain and improve Customer operations. To manage the In Service activities of each assigned Customer fleet, ensuring that all objectives are achieved effectively in accordance with contractual commitments and Customer operational requirements. Communication with the Customer, on a routine basis the main Customer Support issues, working together with all the Customer Support departments. Coordinate regular program review meetings/operators conference with Customers. Develop and manage Continuous Satisfaction/Improvements plans to ensure customer satisfaction. Establish and monitor Customer Support performance matrix for each assigned Customers. Coordinate interdepartmental activities across the following disciplines: Service Engineering, Materials, Training, "on site" Maintenance Service, Program Management, Contract Management, in support of customer requirements. Manage the Entry-Into-Service phase of new delivered fleets, coordinating with the Customer the preparation of all the logistic support activities. 2. Essential Duties and Responsibilities:
A. Education
B. Experience
C. Competencies & Attributes
D. Licensure/Certification
Equal Opportunity Employer/Vet/Disability |