Customer Exp Specialist

INTEGRIS Health, Oklahoma's largest not-for-profit health system has a great opportunity for a Customer Exp Specialist in Oklahoma City, OK. In this position, you'll work with our SBO Shared Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.

The Customer Experience Specialist I serves as the primary contact for all patient billing inquiries. Acts as a liaison between INTEGRIS and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

* 1 year of work experience in a call-center or dialer environment

* 1 year of experience in medical billing, medical collections, basic ICD10 and or CPT coding may be accepted in lieu of call-center experience

* May consider successful completion of 1100+ related Career Tech program (medical billing/coding or accounting/bookkeeping) or one year of college coursework in a related field in lieu of experience

* Previous experience should include utilizing standard office equipment and PC software

* Must be able to communicate effectively with others in English (verbal/written)