Senior Operations Manager
Inter-Con Security Systems, Inc. | ||||||||||||||||
$180,000.00 - $185,000.00 / yr | ||||||||||||||||
sick time, retirement plan | ||||||||||||||||
United States, New York, New York | ||||||||||||||||
Sep 18, 2024 | ||||||||||||||||
Job Details
Description
Company Overview: Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security officer personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con is Everywhere Security Matters. Why Work at Inter-Con? Passion: Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you're working with the best to build a safer future. People: Inter-Con is more than a company, it's an alumni base. We believe in positioning the right people in the right place to help them achieve their long-term aspirations for career growth. We have transitioned thousands of security officers into successful careers in law enforcement, government services, foreign affairs and many more. Your career success drives our success. Benefits: Inter-Con offers excellent full-time and part-time benefits that include: flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical, dental, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education and much more. Partner with us to begin a journey that begins with a commitment and leads to a career of a lifetime. Stand out. Be proud. Be Inter-Con! Employment Opportunity At Inter-Con we take pride in providing customized security solutions for our clients. To us, that means the right officer in the right place and at the right time. In many cases our clients desire a softer security plan that meets their values and needs, but where high value people and assets are involved, others may prefer a more obvious security presence. Specific benefits include:
Job Description: Our Senior Operations Manager will report to the Vice President of Operation supporting a portfolio a multi-faceted, critical multi-state contract managing multiple management levels across an array of different departments and functions. This person will focus on administrative, compliance and training requirements as well as communicating with client representatives to measure contract KPI's and key long-term initiatives, mentor subordinate managers, and ensure financial performance projections are met. The Senior Operations Manager will work directly with other operational leaders to ensure we meet or exceed all established operations goals and contract compliance, while ensuring all company processes are followed. Retaining and developing successful employees through proper training will also be a part of this person's responsibility. Essential duties and responsibilities: Strategic Vision and Business Operation Goals - Establish weekly, monthly, and quarterly operations goals in support of the contract business plan. Provide regular updates to senior leadership on operations goals in terms of the achievement/progress via Salesforce reports, metrics, or other tools. Review all relevant reports to increase efficiency and productivity. Exhibit strong collaboration with all functional departments to achieve business goals. Strategic involvement in company and client programs, initiatives, committees, and task forces. Provide leadership oversight and guidance with direct reports to achieve goals. Performance Management - Recruit, hire, and retain operations professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are properly managing performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security officers, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports. Training & Development - Oversee training requirements for all contracts in assigned portfolio of business and work toward automated solutions to improved leadership efficiency. Identify team performance gaps and development areas and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on professional development and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices. Maintain an extensive knowledge of complex industry standards, current security issues and technology and update managers on risks and threats that could impact the operation and provide recommendations for proactive solutions and best practices. Customer Service - Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead by example in working with various other internal departments to resolve challenging customer service-related issues timely. Must be knowledgeable of market, industry trends, competitors, and demographics to be successful in setting overall operations and customer strategies. Other Responsibilities:
Qualifications:
Veterans Inter-Con is passionate about hiring veterans. In fact, we've hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit www.icsecurity.com/careers/. Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. License PPO# 6822 California Applicants: Pursuant to the California Consumer Privacy Act, please review the Privacy Notice for California Residents found in Section 10 of our Privacy Policy which explains the categories of personal information that we collect and the purposes for which we use such personal information. |