Lead Medical Assistant, Urgent Care - Natick

About Us

Mass General Brigham Integrated Care is a system-led operating entity formed by Mass General Brigham to develop new high-quality, low-cost, innovative community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. MGB Integrated Care will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.

We aspire to be people's first choice for health and care

- rooted in well-being and kindness -

by bringing world-class care closer to home (or at home!) and

being the bridge to world-renowned hospitals and research when needed.

We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization.

Our core values are shared fundamental beliefs that guide our decision-making and behavior and bind us together as a team. At MGB Integrated Care, we are:

• Bravely Human: We approach our work with empathy, vulnerability, and kindness.
• Clearly Honest: We seek to provide clarity amongst our teams and patients.
• Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.
• Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.
• Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.

The Opportunity

We are seeking a Lead Medical Assistant to work 3, 12.5-hour shifts per week onsite at our Urgent Care center located at 219 North Main Street Natick, MA. Since Urgent Care is a 7-day-per-week operation that delivers care days, evenings, weekends, and holidays, the schedule for this role will include 2 on-call shifts per 4-week scheduling period, as well as overtime, weekend, and holiday coverage as needed.

We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Boston Common, Brookline, Cambridge, Lynn, Natick, Newton, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).

Role Overview

On top of maintaining efficient patient flow and quality care during clinic hours, the Lead will:

• Assist in training new staff
• Provide backup support for the medical assistant, radiologic, and host teams within the scope of practice, assisting in the supervision of work and performance of clinic support staff as instructed
• Provide input for performance reviews and corrective action plans as needed
• Assist with training new and existing staff
• Assist with registration and clinical activities for patient visits
• Provide informal supervision of center staff in collaboration with the Practice Supervisor
• Within the scope of practice, assist as needed including medication refill requests, specialty, and procedures pre and post-clinic chart review
• Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed and communicate to the Practice Supervisor
• Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services in the absence of the Practice Supervisor
• Works collaboratively with clinic staff on programs to improve patient outcomes
• Participates in quality improvement activities
• Perform other administrative tasks and clinical care as assigned
• Supports Practice Supervisor with oversight of dispensary logs and storage to maintain quality assurance
• Supports Practice Supervisor with coordination of weekly center inventory, ordering, and supply stock maintenance of medical and office supplies
• Assists with daily and monthly quality assurance reviews as requested
• Assist with other administrative projects and tasks as needed
• Ensures completion of Daily Opening and Closing Procedures
• Keeps informed of personnel policies and incorporates them in personal practice as needed
• Understands performance expectations and strives to meet those standards through periodic formal or informal conferences with his/her direct supervisor
• Understand the overall goals of the MGB Urgent Care, and their impact on the centers, staff, and patient care
• Assists Practice Supervisor with the planning of center activities, inspections, projects, etc.
• Serve as a positive role model and mentor by embracing MGB Urgent Care and Integrated Care values and always leading by example
• Collaborate with the Leadership Team to promote a high level of employee engagement through the creation and maintenance of a professional, effective, efficient, rewarding, and inclusive working atmosphere.
• Provide feedback on staff performance on a regular basis to the leadership team
• Perform special projects as assigned

Are you ready to help us deliver top-notch care and exceed patients' expectations of what a visit to the doctor is like?

Qualifications

• Completion of a formal, post-secondary clinical training program (ex. Medical Assistant, EMT, Paramedic) diploma required.
• BLS/CPR certification required
• Minimum of 3 years of experience working as an MA, preferably in an Urgent Care Setting required

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.