Front Office LID (Leader in Development) FT

Grove Park Inn

The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

Leader in Development program - must have earned a collegiate degree and be open to relocation following the completion of the program. Positon will begin January 2024.

Ensure registration cards are completed.

Ensure all needed reports are run.

Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning.

Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

Be very familiar with the hotel computer system for training maintenance and trouble shooting.

Complete weekly supply inventories to ensure adequate pars of such.

Complete rate discrepancy report and make needed changes.

Ensure the timely completion of current day's reservation assignments with Rooms Control and Housekeeping.

Ensure the assignment of applicable arrivals for the following day; i.e. VIP's, ESP's, Special Requests, etc.

Prepare group information sheets.

Complete check-out with balance report.

Complete credit check daily.

Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

Assure knowledge and training of Marketing Programs of company and hotel.

Understand all emergency procedures.

Understand all radio codes.

Ensure 1 hour per associate of documented training happens every month
• Ensure representation at the Safety and Sensory Advisory Board Meetings.
• Conduct appropriate number of MOS Checklists for each associate every month.
• Conduct a monthly department meeting.
• Monthly review of AAA Standards with all associates.
• Ensure incentive program is running effectively.
• Ensure all items on the SOP review are handled in a timely manner.
• Ensure that all standards on the overnight shift are being adhered to.