Cloud Services Manager

Blue Yonder Title: Cloud Solution Architect-EDI

Other comparable titles: EDI Architect

Location: Virtual within the US

Overview

As a lead Solution Architect for Blue Yonder's EDI Cloud Services Team, your primary responsibility will be to design and implement B2B solutions leveraging EDI standards, including EDIFACT, while staying at the forefront of our latest B2B innovations. You will act as the key functional liaison among customers, Project Managers, Technical Consultants, and third-party consultants, ensuring the successful and timely delivery of EDI onboarding solutions.

What you'll do

• Manages multiple EDI engagements across Blue Yonder' s strategic Cloud customers
• Collaborate with global teams and regional counterparts to ensure timelines and quality of EDI enabled services
• Defines and establishes new continuous improvement plans within Managed Services for EDI Onboarding
• Ensures EDI and Project teams adheres to Edi standards, procedures, and EDI best practices
• Create and maintain onboarding documentation to provide customers and trading partners to interface with current TMS solution.
• Manages client issues, escalating to appropriate parties as needed.
• Manages EDI Cloud Services engagements including interactions with client project team and client executives.
• Provides leadership and motivation to team members
• Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
• Able to take On-Call escalations

What we are looking for

Experience:

• Minimum 5+ years of experience working with EDI standards and Edifact
• 2+ years Project management experience or similar role
• Exceptional customer service Orientation
• Current or prior experience as a project manager working with a management consulting organization or Transportation Manager Solution preferred

Skills:

• Strong business analysis skills and problem-solving skills
• Ability to prepare and deliver presentations for user, management, and executive level audiences.
• Strong verbal, written and interpersonal skills require

Education:

• Advanced degree in Supply Chain, Operations, Logistics or Operations Research preferred
• Bachelor's degree and relevant industry experience may be considered in lieu of advanced degree

Core Competencies:

• Passionate mentor that actively manages Onboarding team with customer expectations for Trading Partner implementations.
• Exhibits service mindset by consistently displaying customer centricity and ownership

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The salary range for this position is $110,000 - $130,000.

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision

• 401K with Matching

• Flexible Time Off

• Corporate Fitness Program

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.