Instructional Designer - Customer Service

Uline
Pay Based on Qualifications
life insurance, paid time off, paid holidays, tuition assistance, 401(k), profit sharing
United States, Wisconsin, Kenosha
12355 Uline Way (Show on map)
Sep 18, 2024
Instructional Designer - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Have a passion for designing engaging learning tools to ignite the potential in others? Support learning and development for Uline's customer service team as an Instructional Designer! In this role, you'll design and develop learning solutions and training programs to empower our people to deliver legendary service. Better together! This position is on-site, and we are looking for people who share our passion. Position Responsibilities Develop quality learning materials for in-person, eLearning and video training modules that align with Uline standards. Collaborate with leadership to identify learning needs and to create learner-focused content. Create standards for consistent training delivery and measure program effectiveness. Track emerging instructional design and technology trends to develop new procedures and techniques to improve training effectiveness. Minimum Requirements Bachelor's degree in instructional design or technology, education or a related field. Experience with rapid-authoring, audio and video editing tools and workflows. Strong communication and interpersonal skills. 3+ years of experience in the customer service industry preferred. Benefits Complete medical, dental, vision and life insurance coverage and other wellness programs. 401(k) with 6% employer match. Multiple bonus programs, including profit sharing. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Cafe featuring affordable daily meal options from local restaurants. On-site fitness center and beautifully maintained walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace. EEO/AA Employer/Vet/Disabled #LI-CB2 #CORP (#IN-PPCS) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!