Clinical Case Manager

• Perform pre-screening of students requesting counseling services and refer students to appropriate level of therapeutic care.
• Consult with and make referrals to campus partners that can help support students' retention and academic outcomes.
• Utilize knowledge and assessment of mental health needs to assist with or facilitate referrals to off campus community resources when the student needs are outside of the scope of practice for SHS or CAPS. Services may include but are not limited to direct psychiatric admissions, outpatient and long-term mental health services, health services, legal services, or social services.
• Assist students requiring specialist care to schedule appointments, complete paperwork, and obtain transportation to increase compliance with recommended treatment plan.
• Serve as a point of contact for faculty, staff, parents, and students to express concerns regarding student behavior for referral to appropriate campus and/or off campus resources.
• Completes outreach to students identified as needing mental or physical health support to help ensure these students connect to appropriate campus and community resources.
• Primary outreach contact to students who have been hospitalized to ensure the coordination of care and referral to appropriate campus partners.
• Provides guidance and consultation to the Dean of Students, Care Managers, Accommodation Specialists, and other critical campus partners, related to student support, outreach, and intervention strategies.
• Participation in Dean of Student office meetings as appropriate, including Care Team, Student of Concern, and the Behavioral Intervention Team.
• Work with student clients nearing therapy session limits to identify specialized referral services on and off campus.
• Collaborate with the Insurance Coordinator to communicate with various insurance plans to assist with connecting students to off campus resources.
• Assist students with release of information documents and consent forms along with retrieving outside records when necessary, for continuum of care.
• Establish working relationships with community providers to expedite referrals.
• Engage in ongoing communication and follow up with students and external medical, mental health, and substance abuse providers to assure continuity of care/service and completion of scheduled appointment.
• Maintain up to date mental and physical health referral guides for students on all 3 campuses.
• Consult with counselors and Clinical Services providers as appropriate.
• Facilitate presentations, training, and outreach programming for campus community related to mental health and services provided CAPS and SHS.
• Maintain an in-depth knowledge of Health and Wellness Services and university policies, procedures, regulations, and functions of individuals departments.
• Serve on university-wide committees as appropriate.
• Perform other related duties as assigned.

• Master's Degree in Psychology, Social Work, or related field
• Three (3) years of experience working in student support services in Higher education.
• One (1) year experience utilizing a referral/case management system; knowledge of Student Information Systems and Learning Management Systems.

• Five (5) years related professional experience in working with a diverse student population.
• Demonstrated experience working with diverse communities including but not limited to college and young adult age populations, individuals of various racial/ethnic, religious backgrounds.
• Experience working with students with complex needs and/or limited participation.
• Effective communication skills and demonstrated ability to express ideas clearly and concisely both verbally and in writing, especially the ability to simplify detailed information and articulate complex ideas in a manner that is easily understood.
• Knowledge of federal and state laws concerning confidentiality of student records.
• Must possess critical thinking, problem solving and conflict resolution skills, and the capacity to work and make decisions autonomously.
• Interpersonal skills to engage with students and staff members to effectively achieve desired goals.
• Organizational, time management and computer skills.
• Excellent written and verbal communication skills.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.