Customer Experience Center Representative, Associate

Number of Job Openings Available:

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Job Summary:

Key Position Details:

Consider joining our Customer Experience Call Center!

More than just a call center, our team supports the entire system and works directly with patients and family members to help them navigate care.

Two Locations Available:

1) Allina Commons 2925 Chicago Ave, Minneapolis, MN

2) Customer Experience Center 8880 Evergreen Blvd, Coon Rapids, MN

Multiple Needs available that focus on:

* Full Time (40 hours/week) and full benefits

* Onboarding: First 8 weeks - 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.

* Customer Experience Center is open 24/7/365

* Shift/schedule will be assigned after 8 weeks of training

* Current shift start times are from 7:00 AM to 11:30 AM

* Shift end times are 3:30 PM to 8:00 PM

* Weekends may be a part of schedule

* Candidates must be flexible to meet business needs

* Public transportation options are available for both locations

Learn a little more about what makes our customer experience centers unique:

Careers with Purpose: Minda Garcia (brightcove.net)

Job Description:

Principle Responsibilities

• Provides patient access to systemwide services.
  • Identifies need of customer by using active listen skills.
  • Assists patient, clinical professionals and the general public with access to health care services.
  • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist customers with systemwide navigation.
  • May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
  • Systemwide registration processes are consistently followed to ensure accuracy.
  • May include data needed to page critical events.
  • May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • May utilizing digital platform tools.
  • May operate a multi-phone system.
  • Other duties as assigned.

Job Requirements

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Associate's or Vocational degree preferred
• 0 to 2 years of customer service experience required and
• 0 to 2 years of experience in a health care setting preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently