Service Supervisor - Oil Free

Job Title

Service Supervisor - Oil Free

Location

Mid-Atlantic Area ( Greer, SC, Knoxville, TN, Charlotte, NC, Greensboro, NC, Richmond, VA, Shrewsbury, PA, Allentown, PA)

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.

Job Summary

• The Oil Free Service Supervisor in the compressed air commercial segment is responsible for leading the Mid-Atlantic Area for the service functions for the full life cycle of the Centrifugal (Plant Air Centrifugal & MSG) to achieve exceptional customer satisfaction. This encompasses supporting the Oil Free Sales Team to grow the business, collaborating with service coordination & the factories, and managing a Service Technician team that installs, repairs, retrofits, and maintains all makes of Centac, Turbo Air, and MSG air compressors and compressed air system components. The Service Supervisor also has responsibility for the Service P&L for the Mid-Atlantic Area.
  
  

Responsibilities:

• Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
  
  
• Provide technical and engineering support to OF Service Technicians and customers for start-up, maintenance, troubleshooting, repairs, retrofits, and commissioning.
  
  
  
• Project manage orders through the order entry, factory repair/manufacturing process, customer milestones to the order close-out invoicing upon job completion. Provide analysis of job to verify profitability and/or proper quotation.
  
  
• Provide Centrifugal forecasting for the factory and field service work being performed for the Mid-Atlantic Area.
  
  
• Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
  
  
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
  
  
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
  
  
• Ensure environmental, health and safety compliance within the service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.
  
  
• Other duties as assigned to support the service business and ensure customer satisfaction.
  
  
• Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
  
  

Basic Qualifications

• High School Diploma or GED
  
  
• 3+ years' experience in an industrial sales business setting preferred
  
  
• 3+ years' experience in managing teams of people preferred
  
  
• Experience with the Centrifugal Air Compressor Products
  
  
• Experience with Microsoft Office Suite
  
  
• Previous experience managing financials and/or budgets preferred
  
  
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift up to 55lbs and or move weight limits in line with the safety policy.
  
  
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
  
  

• Onsite role with up to 50% travel
  
  

Key Competencies

• Strong verbal/written communication skills
  
  
• Customer service skills including conflict resolution, communication, negotiation, etc.
  
  
• Organizational and planning skills
  
  

• 401K (Matching up to 6%)
  
  
• Medical plans, Dental, Vision
  
  
• Vacation time, paid holidays and sick time
  
  
• Company provided short term and long term disability, life insurance and employee assistance programs
  
  
• Ingersoll Rand stock