Inside Sales and Service Representative

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.

• This role includes sales support from the time of inquiry to delivery, which requires parts/equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.

  
  

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.

  
  

• Follow up with customers and outside sales team to provide order status updates.

  
  

• Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.

  
  

• Ensure the order process is complete and error-free. Manage outside purchases and product transportation expenses effectively and efficiently.

  
  

• Ensure environmental, health and safety compliance.

  
  

• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.

  
  

• Prepare all sales and activity reports, presentations, studies and research as requested.

  
  

• Mentor peers and share best practices with those less experienced as needed.

  
  

• High school diploma or GED required

  
  

• Associates Degree or 2-3 years of relevant experience required; Bachelor's Degree preferred

  
  

• Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire.

  
  

• SalesForce, CRM, and Oracle experience is a plus.

  
  

• Technical background highly preferred

  
  

• Excellent verbal and written communication skills

  
  

• Customer service focus - understand the need, solve problems, and respond in an efficient manner

  
  

• Organizational skills - ability to manage time and multi-task.

  
  

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

The total pay range for this role, including incentive opportunities, is $45,320 - $105,680. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.

At Ingersoll Rand, we think and act like owners - of our business, our communities, our planet, and our health too. The Ingersoll Rand benefits program provides you with the tools and resources to take accountability for your health so that we can continue to help make life better.

Benefits of employment and include;

• Medical and Prescription drug plans

  
  

• Wellness and Chronic disease management programs

  
  

• Dental, vision, life/AD&D insurance

  
  

• Short- and Long-term disability

  
  

• Health Savings Account

  
  

• Flexible Spending Account

  
  

• Parental Leave

  
  

• Employee Assistance Program

  
  

• Discount Program

  
  

• Employee Stock Grant

  
  

• 401k plan with a company match

  
  

• 3 weeks of paid vacation and 11 paid holidays throughout the calendar year

  
  

• Voluntary benefits include legal, accident, and critical illness protection

  
  

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.