Senior Manager Parking and Commuter Services

Assist the Director of Police, Security and Parking by contributing to the achievement of the organization's mission through efficient and effective daily operations, implementation and follow through of the departments guiding principles which are aimed at improving the organization's performance in operations and service excellence. Development and implementation of action plans designed to support parking, and transportation, follow up on efficiency of the operation daily and control and monitor expenses. Effective communications, time management and timely project completion skills are vital. This role supports Hospital operations.

Work Performed

• The Assistant Director of Parking, Commuter will have fiscal and administrative oversight responsibility for the Enterprise parking and transportation, including Longwood and MGB shuttle service providers. .
• Fiscal responsibilities include review of any discrepancies/issues identified by the finance team and conduct appropriate audits.
• Identify capital project needs and overseeing projects as needed. Work with PICRA on parking construction planning.
• Provides oversight of software and hardware for revenue collection and control, expense monitoring, capital improvements of facilities, maintenance and cleaning of property and equipment, resource, and people management for parking spots and in house transit operations.
• Work with Parking and Commuter Services team and other departments in Brigham and Women's Hospital and Mass General Brigham to enhance the parking, and transportation experience.
• Contribute to the establishment of performance improvement priorities for projects within Parking and Commuter Services to support organizational goals and implementation success.
• Oversee data creation and distribution to evaluate effectiveness of improvement through continuous monitoring of achievement levels to improve departmental performance.
• Lead team on demand analysis for parking and transportation data.
• Evaluating specific parking and transportation challenges and work on plans to overcome challenges as the department develops.
• Manage and develop reporting process for parking and transportation data to support growth of department and new initiatives in conjunction with internal departments.
• The successful candidate will provide administrative technical support to enhance parking operations .
• Develops long-term plans and strategies for parking inventories and regulations as the department grows.
• Provide oversight over all parking garages and surface lots as related parking revenue collection systems; manage contracted vendors; manage the parking enforcement program, including transient and permit parking.
• Oversees a garage maintenance and technical team as well as hardware and software for parking locations on and off campus.
• Oversee customer service support management as well as virtual attendants. Respond and field parking complaints from community; Oversee adjudication process for parking citations; and ensure team is compliance with all related laws in the city and regulations on campus.
• Assist with communications and oversee the hospital commuter and alternate transportation programs, pertaining to the availability and provision of parking and transportation services and programs. Coordinate with management on the communications to permit holders and department as needed.
• Work with director to support hospital sustainability goals and in development with community needs.
• Work with Longwood Collective for the purpose of identifying issues that impact parking and transportation services and making recommendations based on outcome to facilitate process improvement.
• Serves as liaison to leased parking facilities for any issues pertaining to leased location, such as security/parking issues reported by employees.
• Oversee MBTA/Commuter Rail- BWH employee benefit commuter service pass program.
• Oversee vendor VPNE valet services and parking.
• Provide information on related growth initiatives, assess current services and service levels, engage in problem-solving/resolution, and assist in developing ways to enhance the departments financial outlook year over year.
• Follow and update as needed regulations around maintaining the fiscal integrity of a self-sustaining parking enterprise.
• In conjunction with finance team develop parking and transportation budgets that achieve parking and transportation financial goals and objectives.
• Manage various personnel actions including, but not limited to, hiring, payroll approval, disciplinary actions, policy enforcement, performance evaluations, scheduling, role generation/guidance and instruction / onsite oversight of management team.
• Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Other tasks and duties are to be performed as instructed.

• responsibility for up to 5 FTEs and additional 8 POI providers on shift

• In conjunction with finance team develop parking and transportation budgets that achieve parking and transportation financial goals and objectives.

* Identifying capital project needs and overseeing these projects if needed.

• Review any discrepancies/issues identified by the Finance Team , conduct audits.

• Stands for extended periods of time.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this position. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Communication, time management, strong writing skills, creative thinker and ability to follow up and complete projects in a timely manner.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Required Qualifications at this Level
Education/Training:

• Work requires organizational, analytical, and communication skills normally acquired through the completion of a bachelor's degree program.
• Master's degree in urban planning, regional planning, transportation planning, or civil engineering preferred.

Eight (8) years of related experience equal in scope to the requirements and duties of the position in a large scale, medical, university or corporate environment with direct oversight. Previous operational experience is vital.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE SUCH AS EXPERIENCE IN THE PARKING AND TRANSIT PROFESSION AS A SENIOR LEVEL EXECUTIVE.

Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry,

age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected

status.