Senior Applications Coordinator, Radiant Certified

The Opportunity

At Mass General Brigham Digital, our mission is to harness established and emerging technologies to maximize strategic, clinical, and operational value for our patients, care teams, researchers, and employees. We are dedicated to advancing digital health to improve equity, efficiency, and personalization in healthcare delivery. Our commitment to excellence involves continually enhancing quality and maintaining an inclusive focus.

We recognize the pivotal role that Epic's Electronic Health Record (EHR) system plays in our strategy and operations. As we continue to evolve, we are seeking highly skilled and Epic certified professionals to join our team. Your expertise will be crucial in driving our Epic journey forward and ensuring our system's success.

Join us at Mass General Brigham Digital to be at the forefront of transforming healthcare with cutting-edge technology. Your Epic expertise will be instrumental in advancing our mission and achieving excellence in patient care.

Senior Epic Applications Coordinator, Radiant Certified

Reporting to: Application Manager - Radiant

Key Responsibilities:

* Implementation & Maintenance: Expertly configure, test, and support the Radiant module to address the specific needs of the radiology department. Oversee software upgrades, patches, and enhancements in collaboration with our Medical Imaging Platform team (MI2) to ensure seamless integration and project deliverables.

* Project Management: Lead and manage projects related to the deployment and optimization of Radiant, ensuring alignment with project goals, timelines, and objectives. Collaborate with cross-functional teams, including MGB Info Systems, Medical Imaging (MI2), radiology staff, and other Epic Application teams.

* User Support & Training: Provide advanced support and troubleshooting for system administrators (MI2), radiologists, technologists, and administrative staff. Design and deliver comprehensive training sessions and materials.

* Integration & Optimization: Ensure effective integration of Radiant with other Epic modules and third-party applications. Focus on optimizing workflows to boost operational efficiency and enhance patient care within radiology.

* Quality Assurance & Compliance: Ensure Radiant functionalities meet healthcare regulations and standards (e.g., HIPAA, DICOM). Participate in rigorous testing scenarios to validate application performance and compliance.

* Vendor Liaison: Serve as the primary contact with Epic Systems, managing communications regarding needs, issues, and updates related to the Radiant module.

Principal Duties and Responsibilities:

* Act as part of a team of software application and workflow experts to provide design & build expertise to analyze organization's current business practices and translate them into configurations and workflows, for successful product implementation

* Provides recommendations based on subject matter expertise to resolve roadblocks in the technical build

* Ability to make decisions using application knowledge and analysis in a timely fashion

* Ability to create, edit and run complex reports and perform other tasks associated with the ongoing support of the software application

* Leads, mentors, and provides guidance to peers regarding work procedures, technical issues, and prioritization/delegation of work, which may also include onboarding and training of new staff

* Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications and/or system build and/or configuration for the software application, and offers recommendations for improvements in data collection, workflow or other processes when possible

* Works closely with the application's vendor or developer to communicate the functional specifications, providing details to improve understanding

* Develops test plans and performs related software quality assurance tasks

* Provides ongoing support of the software applications by identifying and resolving issues, often as the point of escalation for more complex issues

* Provides high quality, customer-focused services

* Participates in regular team meetings to discuss team activities, issues and updates

* Acts as team delegate/representative at department, project or other meetings, as assigned

* Participates as needed with review of the training curriculum and end user documentation for the applications user community

* Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

* Other duties as assigned

Qualifications:

* Bachelor's Degree required

* 5+ years of healthcare information technology experience and Radiant experience

* A combination of education and experience may be substituted for requirements

* Epic Radiant Application Certification required Proven experience and certification in Epic Radiant is essential.

Skills/Abilities/Competencies:

* Extensive experience in configuring, implementing, and optimizing Epic Radiant modules.

* Experience with the development, support or operation of software applications in a healthcare setting

* Knowledge of the workflows and operations supported by the software application(s)

* Excellent oral and written communication skills

* Demonstrated analytic and problem-solving skills

* Strong interpersonal skills to effectively communicate with both technical and non-technical staff

* Strong project management, user support, and training skills, with a focus on integration and quality assurance

* Ability to learn quickly

* Knowledge of Microsoft Office 365 and other popular office productivity solutions

Supervisory Responsibilities:

* No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff

Fiscal Responsibility:

* Demonstrates fiscal responsibility by effectively using Mass General Brigham Resources

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

* This position requires Hybrid model and local travel to MGB sites, vendors, and/or conferences

* On-call coverage expected as business needs dictate

* Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.

* Normal office working conditions. The noise level in the work environment is quiet to moderate.

* While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.

* Specific vision abilities required by this job include close vision, distance vision and depth perception.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.