Investor QA Specialist

Description:

To support the company's quality control program for all lending products (real estate and consumer). Assess workflows, including loan processing and appraisals, to ensure compliance with investor mandated quality control program guidelines and federal and state regulations. Recommend solutions for identified product risk exposure. Provide administrative support for the Investor Quality Assurance function and contribute to smooth and efficient section operations. Works under supervision.

Responsibilities:

* Collate, image and track all pertinent/required documentation to support loan decisioning

* Conduct routine quality control reviews of documents to ensure adherence to all

regulations and requirements; communicate and/or correct errors/omissions.

* Identify, index and scan loan documents generated and received by the branch

* Compile data and create follow-up memoranda for distribution; ensure outstanding

requests are fulfilled.

* Proofread outgoing documents for procedural, typographical and grammatical accuracy;

correct/ recommend adjustments to originator.

* Provide standard report updates, including statistical maintenance for management.

* Serve as information liaison with loan applicants, seller, attorneys, underwriters and/or

agent; resolve related discrepancies/errors/misunderstandings.

* Serve as point of contact for external vendors and contacts (appraisal management

company or credit bureaus) to resolve accounting and/or record discrepancies.

* Liaise with department staff on the monthly quality assurance reports/results; track

corrections and conduct related follow-up.

* Provide standard guidance on the quality assurance process while addressing member

concerns.

* Build and maintain relationships with team members, management, key stakeholders

and/or external contacts (vendors, etc.).

* Order and track supplies, equipment and services through Procurement to Pay System(P2P)

* Maintain basic office equipment, troubleshoot basic technical problems and coordinate

servicing.

* Sort and distribute incoming mail and other correspondence.

* Monitor branch budgeting and track purchasing; maintain records for business expenses.

* Perform other duties as assigned.

Qualifications:

* Familiarity with financial institution and lending practices, principles and regulations

* Exposure to the mortgage lending industry

* Exposure to mortgage lending quality control, post settlement or mortgage evaluation

* Ability to handle multiple tasks simultaneously with a high degree of accuracy