Quality Assurance Supervisor- Commercial Services

This is a Monday-Friday position out of our 38th and Sheridan location (address is 6130 E. 38th Street, Indianapolis, IN 46226 ). The general salary range for the position is $44-$55K and includes full benefits (below).

The Supervisor, Quality Assurance is responsible for understanding and adhering to the Quality Management System (QMS) under ISO 13485:2016 requirements and overseeing the daily quality control procedures in the production and assembly area. Duties include monitoring production and product quality; conducting internal audits of each area; training management and hourly employees in QMS and ISO procedures; assisting new project start-ups; and gathering/analyzing data in support of product quality. The supervisor oversees 10-12 hourly inspectors and works closely with all members of management to ensure ongoing compliance and customer service. This role supports the continuous improvement activities in the plant operations and is responsible for records and document controls.

Example Duties and Activities

• Consistently adheres to the Quality Management System (QMS) to promote compliance with the ISO requirements. This includes leading by example with all good documentation practices, plus working with all areas to establish the necessary site-level instructions and practices that meet the Policies and Procedures.

• Provides the leadership and training necessary to engage all employees in daily compliance to the QMS and its practices.

• Provides leadership and training to the quality inspectors and/or operators in carrying out their responsibilities related to product quality.

• Conducts meetings to establish responsibilities and procedures for attaining objectives and determine effectiveness of the program.

• Works with overall management to gather and analyze inspection results and assist in determining courses of action for continual improvement.

• Conducts internal audits and establishes a team for internal auditing.

• Promotes adherence to the QMS Policies, Procedures and records required to ensure compliance with ISO standards.

• Records all data and information as required and provides analysis and recommendations for improvement.

Required Competencies

• Degree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute.

• People Management - Enables direct reports and co-workers to grow and succeed through feedback, instruction, and encouragement to ensure their success and the accomplishment of departmental goals in a production, assembly, or order fulfillment environment.

• Program Management (Quality and Safety) - Is highly skilled at monitoring and improving quality and safety programs, including helping to write policies and procedures. Helps create training that builds capacity in employees to ensure compliance and effectiveness.

• Technical Knowledge - Experienced in ISO or similar quality management systems (QMS). Practical experience with continuous improvement methodologies such as TQM, FMEA, etc.Has working knowledge of G Suite and MS Office.

• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.

• Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization who can provide information, assistance, and support.

• Mathematical Aptitude - Develops and applies mathematical thinking in order to solve a range of problems in everyday situations.

• Safety Awareness - Recognizes the risks in activities, applies the right measures to control and manage those risks, and ensures all safety protocols are followed.

• Innovation - Creates new and better ways for the team to be successful by identifying gaps, evaluating opportunities, assessing risks, and putting ideas into action.

Benefits: Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement

• Comprehensive health plan

• Generous paid time off (PTO) and paid holidays

• Sabbatical and parental leaves

• Life, dental and vision insurance

• Short- and long-term disability plans

• Nationally recognized preventive health and wellness program

• Section 125 pretax health spending account, dependent care spending account, and premiums

• Retirement planning options with generous company % match

Mission and Values: click here