Pier Utility Attendant Supervisor

Starting hourly rate: $21.00

City Experiences is seeking a Pier Utility Attendant Supervisor for our City Cruises operation in Washington, DC.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The Pier Utility Attendant Supervisor will successfully oversee the daily operations of the pier utility staff, ensuring all tasks are completed efficiently and up to standard. They will maintain high levels of cleanliness and safety, manage inventory, and provide exceptional service to both guests and crew.

Essential Duties & Responsibilities:

• Oversee the daily activities of the pier utility attendants, ensuring all tasks are completed efficiently and up to standard.
• Provide training and guidance to new and existing staff on proper procedures and safety protocols. Ensure all food and supplies are received, handled, and stored correctly, maintaining accurate records of temperature control, labeling, and dating.
• Confirm that all deliveries are complete and invoiced accurately, addressing any issues with suppliers, and coordinating with the BOH team leads to discrepancies.
• Implement and maintain cleaning schedules for the pier areas, ensuring all spaces are kept clean, safe, and sanitary.
• Uphold the values of the Safety and Service System, ensuring both guests and crew experience a safe and welcoming environment.
• Enter and manage data in specified programs, maintaining accurate records for inventory and deliveries.
• Be prepared to begin work at the scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Perform additional tasks as assigned by management to support overall operations.

Requirements & Qualifications:

• High school diploma or equivalent required
• At least two (2) years of previous experience in a supervisory role within the hospitality or restaurant industry.
• Energetic and enthusiastic personality essential
• Must be detail oriented, self-motivated, and able to take direction.
• Excellent verbal and written communication skills, with the ability to convey information effectively to guests, coworkers, and suppliers.
• Must possess a service orientation - actively looking for ways to help others.
• Basic computer skills required
• Microsoft Office: Excel/ Word/ PowerPoint/ Outlook proficiency
• Will work for extended periods without sitting
• Required to lift furniture and other heavy items up and down stairs
• Will be required to be available for work on major holidays

About Us:

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.