Vendor Support Specialist

Gordon Food Service is hiring an Vendor Support Specialist. This candidate will respond to vendor inquiries and resolves vendor payment disputes.

Responsibilities:

• Manages vendor disputes and assists with dispute resolution while providing excellent customer service

• Performs research and resolves advanced discrepancies.

• Investigates and responds to vendor issues - payment inquiries, payment discrepancies

• Responds to and resolves urgent credit hold situations

• Escalates vendor risk (red flags) and status to leadership where necessary

• Awareness and understanding of vendor metrics to identify situations requiring action or further analysis.

• Communicates with internal/external customers and vendors

• Trains new system users including vendors and internal GFS employees and provides support

• May serve as the main contact between Stores and Vendors for Direct Store Delivery (DSD) Invoice Discrepancy Processing.

• Performs other duties as assigned

Ideal candidate will have:

• Knowledge of principles and processes for providing customer service

• Mathematical - Basic math skills (arithmetic and simple addition/subtraction, ordering, etc).

• Reasoning - Comparing, analyzing, coordinating, copying, etc. and ability to recognize non-standard situations / discrepancies with invoices

• Communication - reading (standard), writing (business email), speaking (basic, conversational)

• Human Relations - Customer service and relationship building

• Self Management - Self directed, organized, and able to make prioritization assessments.

• Computer navigation (basic) - finding and locating details on a computer, using mouse, etc.

Experience:

• High School/Equivalent required

• Two or more years of customer service, accounts payable experience or similar.

Adherence to Hybrid Work Policy:

Adherence to the company's hybrid work policy is an essential function of the Vendor Support Specialist position. The policy is subject to change, and employees will be required to adhere to those changes as a condition of their continued employment.

Location:

• 1300 Gezon Pkwy, Wyoming MI 49509

• Hybrid Schedule 3 days in office 2 days remote

• Monday to Friday

• 8 am to 5 pm

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Gordon Food Service is an equal opportunity employer.

All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line. Please keep in mind this method is reserved for individuals who require accommodation due to a disability.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and drug tests all employees.