Assistant Ops Supervisor

We are seeking an energetic LEADER, who will be responsible in assisting our Branch Manager. Operations Officers are responsible for ensuring branch operational activities run smoothly and efficiently by providing leadership, training and support within the branch. They provide support to all assigned areas of branch operations where service or assistance is needed. Oversee daily activities of tellers, personal bankers and other operations personnel. Consistently apply sound decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures; keeping within assigned approval limits and using these instances as learning tools for employee development. They reinforce superior customer service and a positive branch environment through own example in promoting our Core Values: Honesty and Integrity, Service to the Customer, Teamwork, Respect for the Individual, and Giving to the Communities We Serve.

The starting salary for this position is $21.00 per hour. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

DUTIES AND RESPONSIBILITIES:

OFFICER RESPONSIBILITIES:

• Perform daily activities of tellers and personal bankers as needed
• Provide training and daily support to operations staff
• Develop work schedules for operations staff and effectively delegate assignments
• Maintain accurate teller balancing records and assists tellers in the research of differences
• Assists with opening/closing of the branch
• Conduct or assist with conducting customer service meetings
• Assist with management of branch facility
• Assist with the performance of personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment
• Perform managerial duties in the absence of the Branch Manager.

CUSTOMER RELATIONSHIP DEVELOPMENT

• Proactively find opportunities to develop new customer relationships and enhance existing customer relationships
• Assist in attaining established goals through active participation and support of the High Performance Checking Program
• Identify customer needs through active listening and profiling and fulfilling their needs with appropriate products and services.
• Act promptly on customer requests, following through on commitments and obligations. Ask follow-up questions to determine if customer needs and expectations have been addressed.
• Maintain proficient knowledge of Bank of the San Juans deposit and consumer loan products and services to effectively present the appropriate solutions to the customer.
• As a representative of Bank of the San Juans you will conduct yourself at all times in a positive and professional manner while maintaining a professional appearance and treating everyone with dignity and respect.

TELLER RESPONSIBILITIES:

• Assist with teller transactions, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier's checks/money orders, cash Series EE Bonds, sell travel cards, process credit card advance requests, process foreign currency transactions, process telephone transfers, process and record night deposit transactions, process check orders, issue debit cards.
• Possess a basic knowledge of bank products to include deposit products such as checking, savings, money market, CDs, and e-banking. Promote High Performance Checking Tell-A-Friend Program.
• Maintain balancing record by correctly balancing cash daily, locates overages or shortages, sells excess cash to vault and maintains established cash levels in drawer. Sorts, counts, and wraps money to be transferred to the vault.

NEW ACCOUNT RESPONSIBILITIES:

• Assist with wide variety of customer services including opening and maintaining deposit and savings accounts, safe deposit boxes, and e-banking products. Prepare associated documentation and scan for record retention purposes.
• Explain and expedite the opening, closing, transfer, and rollover of IRA certificates.
• Assist customers with opening CD's and educate customers as to penalties, earnings, etc.
• Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them.

CONSUMER LENDING RESPONSIBILITIES:

• Identify opportunities to offer additional consumer loan products/services to new/existing customers
• Interview consumer loan applicants
• Correspond with consumer loan applicants throughout the application process to obtain information and documentation, communicate loan decision and schedule closing meetings
• Collection of past due Overdraft Protection Lines of Credit
• Responsible for compliance with consumer loan sections of loan policy. Keep current with consumer lending regulations.

COMPLIANCE & SECURITY

• Take responsibility for remaining compliant with all applicable banking laws and regulations as well as following company policies and procedures, management directives, security and operational procedures.
• Accountable for maintaining accuracy and attention to detail in all aspects of the job.
• Responsible for keeping all information related to customers, co-workers and the bank private and confidential. Assure that any private information is accessed only as it pertains to the performance of your position, being aware of others who can hear your conversations or view private information.
• Proactively protect Bank of the San Juans and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and Bank of the San Juans.
• Complete all required annual compliance training and continuing education to stay current with bank policy, regulations and licensing requirements. Responsible to stay aware of and adhere to the banks security policy. Notify management of any situation that may cause a security risk.

Additional Responsibilities

• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Adhere to Bank of the San Juans Company Core Values.
• Keeps management appropriately informed of area activities and of any significant problems.
• Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Bank of the San Juans.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Complete required bank and BVS training courses within assigned time frame(s).
• Represent Bank of the San Juans in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required.
• Additional duties as requested or assigned.
  

QUALIFICATIONS:

• A high school degree or GED is required.
• Two to five years of similar or related experience, including time spent in preparatory positions. Other relevant work experience and education may be considered. Prior banking operations experience required.

KNOWLEDGE, SKILL, ABILITY:

• Strong interpersonal and leadership skills.
  
• Well organized.
  
• Ability to operate related computer applications and related business equipment.
  
• Attention to detail.
  
• Ability to maintain an effective and efficient workflow.
• Thorough knowledge of BSJ services and products.
• Understanding of related legal and regulatory requirements.
• Familiarity with branch functions, GBCI policies, and procedures, and BSJ guidelines.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.