Product Manager

We're hiring a Product Manager!

Reporting to the Director, Product Management, the ideal candidate for the Product Manager role is dynamic and high-energy with a sound business acumen and passion for building great customer journeys and software. The ideal candidate thrives in a fast-paced environment, loves solving complex problems and is motivated by working on products that help people connect with high quality care and education for their child. We're looking for someone with a proven track record of being able to uncover product opportunities, propose solutions, plan and deliver strong results. This role interacts regularly with cross-functional teams and requires the ability to communicate succinctly and effectively.

Location: Hybrid (remote and in-office)

Schedule: Working hours begin at 9AM EST

What you will be doing in this role:

• Analyze user and business data, feedback and research to understand internal and external customer needs to identify and prioritize opportunities to achieve business objectives.

• Develop and maintain a solid knowledge of the needs of customers, clients, competitors and the industry.

• Create business cases to evaluate new product and feature opportunities

• Gather and document high level and detailed product requirements to create product roadmaps and maintain a product backlog.

• Translate requirements into functional specifications (user stories).

• Coordinate closely with Engineering to drive product vision and refine product requirements.

• Manage the lifecycle of the product from market requirements to product release, implementation, adoption and iteration.

• Evaluate and resolve barriers related to business and technical feasibility, ensures design optimization and cross-functional alignment, and supports troubleshooting of production issues

• Communicate effectively with engineering, sales, marketing, implementation and leadership to facilitate the product lifecycle

What we hope you will bring to this role:

• 5 years of product management experience

• Experience with B2C SaaS-based solutions

• Experience with a CDP product like Microsoft D365 or Salesforce

• User centric mindset with strong analytical skills for data-driven decision making

• Experience using product analytical tools, such as Pendo to measure outcomes

• Experience with software project management tools, preferably ADO

• Strong project management, organizational skills, and an understanding of how to develop functional requirements.

• History of proven results delivering high quality, customer-driven products on time

• Goal-oriented, must be able to demonstrate success meeting and exceeding business objectives.

• Self-starter with ability to drive decisions and lead projects from start to finish.

• Exceptional decision-making, prioritization, and time management skills.

• Strong written and verbal communication skills.

• Ability to build and maintain business relationships across all organizational levels, i.e. peers, vendors, clients

• Adaptability to work in a fast-paced and constantly changing environment

The salary range for this position is $105,000-$110,000.

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Our home office employees support all facets of our business - and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.