Guest Services Coordinator - Hope Lodge

Description

Are you experienced in Hospitality Services, healthcare, social services, or volunteer management and seeking to better utilize and grow your talents. Our client was established in 1970 and was the first facility of its kind in the country for cancer patients and caregivers. The American Cancer Society Hope Lodge program provides a free home away from home for cancer patients and their caregivers. More than just a roof over their heads, it's a nurturing community that helps patients access the care they need. Each Hope Lodge community offers a supportive, homelike environment where guests can share a meal, join in the evening's activities, or unwind in their own private room. Patients staying at a Hope Lodge must be in active cancer treatment and permanently reside more than 40 miles away from their cancer treatment center.

Do you have experience with: Hospitality services, Customer Service, and do you enjoy helping those in need?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work on-site at our Charleston, SC location.

Assists the Hope Lodge team in operating a Hope Lodge, a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers. Ensures all policies and procedures for both Hope Lodge operations and general American Cancer Society are followed. Ensures safe operation of a Hope Lodge operating 24/7/365. Implements constituent relationship management principles as standard business practice. Partners with area hospitals, clinics and health systems in maintaining guest referrals. Collaborates with ACS staff to ensure financial and volunteer support of the lodge.

MAJOR RESPONSIBILITIES

Maintains the safety and comfort of Hope Lodge guests, volunteers, and other visitors as a primary focus and ensures any issues or concerns are addressed immediately and within policy.
Performs all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out in strict adherence to Hope Lodge Operations policies.
Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.).
Ensures timely completion of all required American Cancer Society trainings and compliance courses and attends all required staff meetings.
Performs any and all necessary responsibilities in the absence of additional staff or volunteers. Ensures Hope Lodge is staffed at all times 24/7/365; fulfilling this responsibility may require unplanned/unscheduled time at the Lodge.
Assists in the recruitment, training, retention and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery.
Serves as a spokesperson for the Hope Lodge and actively promotes community relations and awareness of Hope Lodge activities including tours for civic, community and health care groups.
Identifies development opportunities with Hope Lodge guests and community leaders that interact with Hope Lodge; assists with solicitation when appropriate.
Reviews and updates patient information, current lodge status, and maintenance logs at the beginning and end of each shift.

Duties for a specific shift or lodge location may also include:

1.Cleaning/sanitizing common areas and/or guest rooms.
2.Working on laundry as assigned which may include washing, drying, folding, putting sheets and linens away and/or preparing rooms for incoming guests.

Performs other duties as assigned.

Pay: $16.50/hr. + shift differential (10%= $18.15)

Shift: 2nd shift ; Mon-Wed 4pm-12am with a shift differential of 10%, during the work hours of 6pm-12am. 1/2 hour lunches.

Length: Temp to Hire

Holiday pay, 401(k), direct deposit, medical and dental insurance, and more.

A promising career in a growing industry

Opportunities to innovate, collaborate, and empower yourself (and others)

Email your resume Today to: kruzickia@acarasolutions.com

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Required Skills / Qualifications:

High School Diploma, GED or equivalent required

At least one-year recent experience in healthcare, social services, hospitality services, or volunteer management

Preferred Skills / Qualifications:

Post-secondary education preferred

Experience in healthcare, social services, hospitality services, or volunteer management, or an equivalent combination of experience and education preferred.

Excellent communication, customer service, analytic, computer. consulting skills and conflict resolution

Ability to work independently and with minimum direction.

Remains calm even under highly stressful situations.

Additional Details

Receiving the COVID-19 vaccination is an essential function of this position and is necessary to ensure the health and safety of our guests who are undergoing cancer treatment. ACS also will require employees to follow guidelines established by the organization with respect to the COVID-19 virus that may include, but is not limited to, wearing a mask, testing, washing hands, social distancing, etc.
Hope Lodge employees are expected to remain up-to-date with all adult vaccinations as recommended by the Centers for Disease Control and Prevention (CDC).

Current CPR and AED certification required (this may be achieved within 90 days of hire).
Ability to lift and carry 25 pounds. Ability to move around to all areas of the lodge quickly and safely including proper cleanup and disposal of bodily fluid spills and infectious waste. Able to work occasional nights, weekends and unusual hours as may be needed to ensure 24/7/365 staffing

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.