HIM Administrative Manager

About Us
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

Under the direction of the Enterprise Director of HIM, the Administrative Manager for the Community provides HIM leadership, direction and subject matter expertise for the provision of health information management operations. The position carries forth the Enterprise HIM strategy at both the entity and enterprise level, creating operational linkages, assuring awareness of requirements and consistent HIM practice standards.

The Community HIM Administrative Manager represents the voice of health information management at a variety of hospital leadership committees, including those which address health information, electronic health records, privacy and security, compliance, quality, accreditation, documentation and record of care.

Assumes HIM leadership role during all regulatory and accreditation site visits.

The following Mass General Brigham entities will have HIM oversight via centralized HIM Directors covering multiple sites serving as HIM subject matter experts:

Principal Duties and Responsibilities:

• Provide direction and oversight to entity based HIM operations which require leadership involvement, additional problem solving, analysis and consultation for decision making purposes.
• Plan, develop and evaluate policies and procedures that reflect the overall goals and objectives of Mass General Brigham and Enterprise HIM. Support the adoption and implementation across the designated entities.
• Develop goals and objectives with management team in support of the Office for the Chief Medical Officer (OCMO) and Enterprise HIM strategic priorities. Assure deadlines are being met and Enterprise HIM goals are clear.
• Acts in a consultative role regarding health record regulatory compliance in support of the various enterprise operational units including chart correction, patient identity, record management, document imaging, release of information and forms management.
• The position will assume the role of Keeper of Medical Records, when necessary, in compliance with global and domestic regulatory requirements, which may include a court/legal appearance to provide testimony
• Evaluates new programs, acquisitions and affiliations requiring integration of HIM operations to configure the appropriate MGB Digital access, protections, consent management, uses and disclosures to include sensitive records, e.g., 42 CFR, Mental Health and HIV.

• Site HIM Lead with vendor business associate agreement (BAAs) compliance and vendor access protocols to clinical systems.
• Provide direction for clinical legacy system transitions and archiving opportunities. Works with Digital and IS to support implementation when necessary while assisting with operational and data workflow changes.
• Manage the efficient and effective implementation and management of health record forms. Provide guidance in adopting electronic solutions to replace paper wherever possible in accordance with enterprise form standards and approved document types for document imaging.
• Support the operational work of the site HIM liaison for record management, e.g., pick up, prep, scan thin chart after discharge with the goal of transitioning this work to unit specific staff and faxing documentation to HIM.

• Provide leadership to site-based staff during downtime with regards the use of paper forms in the event of clinical electronic health record documentation system downtime.
• Direct entity efforts related to enterprise-wide workflows needed to meet operational and strategic goals. Examples include promotion of standardized clinical procedure consent adoption.
• Provide subject matter expertise for all HIM policies such as Photography and Video Recording-Clinical and Research and Non-Clinical and Non-Research purposes requiring patient informed consent.
• Maintains highest levels of confidentiality of medical records in various formats, following Mass General Brigham, Enterprise HIM, hospital and departmental policies.
• Assists Enterprise HIM Office Manager in budget planning as related to cost center management of purchase orders, equipment requests, telecommunication and posting revenue.
• Direct HIM formal educational programs and student oversight to ensure successful internships and promote growth within the HIM profession and workforce.
• Performs related duties as assigned.

Qualifications

Education

• Bachelor's degree in Health Information Management or related area; Master's degree preferred. Registered Health Information Administrator or Registered Health Information Technician preferred.

Experience

• 5-7 years of progressive health information management and leadership experience working in a complex healthcare system.
• 5-7 years of experience in working with various health information systems and applications

Skills and Abilities

• Ability to effectively communicate to groups at various professional levels to accomplish goals and objectives while maintaining good working, professional relationships.
• Knowledge and understanding of all health record and privacy regulations including MA Department of Public Health, Joint Commission, CMS, HIPAA, MA Data Breach Reporting, HITECH legislation, the Omnibus Rule, Information Blocking, Global Data Protection Reporting (GDPR).
• Knowledge of health information management principals and regulatory requirements including DPH, DMH, SNF, IRF, LTAC, Home Health, CAH as applicable, CMS, Joint Commission, MA Data Breach Reporting, HITECH, Omnibus Rule, Cures Act, HIPAA Privacy and Security and data protection standards.
• Self-directed with excellent organizational, analytical and interpersonal skills.
• Critical thinking, written and oral communication skills.
• Organized, articulate presentation skills
• Collaborates with colleagues and demonstrated successful conflict resolution abilities.
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Follows through on commitments; Holds self-accountable for outcomes, e.g., achieving goals and complying with policies and procedures
• Monitors metrics and milestones to chart progress against expectations and accountabilities
• Draws on multiple perspectives and sources to better understand and solve problems; Asks the right questions to stimulate critical thinking and helps others accurately analyze complex-situations
• Considerable independent judgment is required to carry out assignments that have significant impact on services or programs.
• Must be knowledgeable in multi-departmental and cross-functional project planning, project management, change management and leadership skills.
• Individuals must possess the knowledge, skills and abilities in order to gain credibility as the internal Health Information Management expert/consultant.
• Ability to manage proactively through problem identification and resolution.
• Identify educational needs and implement performance improvement processes.
• Manage multiple tasks while understanding and keeping focused on priorities.
• Work effectively under pressure, as necessary, to meet project deadlines.
• Ability to apply, analyze, interpret and present statistics for improvement and decisions.
• Ability to display a professional image reflected in behavior, maturity and demonstrated integrity

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.