Workforce Development Specialist

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct intakes and complete all evaluations and assessments applicable to a participant's program enrollment.
• Develop written individual employment plans inclusive of developing work skills and behaviors to support employment, training, and retention goals.
• Reviews assessments, resumes, and other pertinent information to become familiar with a participant's skills, abilities and interests and help them define and achieve career goals.
• Assist participants in conducting self-directed job search, completing career exploration activities, developing computer literacy skills, gaining access to phone, email and low-cost/free devices and/or low-cost/free internet.
• Provides case management and refers participants to Goodwill & partner programs to obtain certifications, apprenticeships and in demand skills needed by employers.
• Collaborate with community partners to offer supportive services and connect participants to jobs and other resources needed.
• Builds applicant sources by researching and contacting employers, employment agencies and recruiters, to find and fulfill employer's needs, placing applicants in high demand, fulfilling good wage jobs that can support them and their families.
• Provides job related individual and group training sessions, as needed.
• Conduct outreach at Goodwill locations, on Mobile Workforce Unit, or at other community partner locations.
• Maintains all client contact standards and accurately enters participant information in the case management database in a timely manner; physical case files will be maintained as applicable.
• Understands a variety of funding sources and completes appropriate documentation.
• Regularly updates Employment Services Manager on participant issues and concerns.
• Maintains strict confidentiality of participant information at all times.
• Completes tasks in compliance with all company policies, procedures and legal requirements.
• All other duties as assigned by the Workforce Development Manager.

Work Environment

This job operates in varied environments which may include store, warehouse, culinary, and office. Work environments will include indoor and outdoor locations with potential weather extremes. This role routinely operates office equipment.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is an active role. The employee must have the ability to communicate verbally and apply active listening skills, lift up to 25 pounds, bend and possibly stand for prolonged periods of time as necessary.

Position Type/Expected Hours of Work/Travel

This is a full-time, non-exempt position. Office hours are generally Monday through Friday, 8:30 a.m. to 5:00 p.m., however some flexibility of the schedule is permissible with supervisor approval. As a non-exempt position, occasional night-time or weekend work may be required. Occasional day-time travel to supported locations is required.