Product Support Specialist
 Georgia Pacific | |
life insurance, parental leave
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 United States, Georgia, Atlanta | |
| 133 Peachtree Street Northeast (Show on map) | |
 Nov 07, 2024 | |
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Georgia-Pacific creates long-term value by using resources efficiently to provide innovative products and solutions that meet the needs of customers and society, while operating in a manner that is environmentally and socially responsible, and economically sound. Headquartered in Atlanta, Georgia-Pacific LLC is one of the world's leading manufacturers and marketers of building products, consumer products, packaging, paper, cellulose and chemicals. The company employs more than 30,000 people at approximately 300 locations in North and South America.
We are currently seeking a Product Support Specialist to join our Technical Services team. What You Will Do In Your Role Claims Processing: * Process product warranty claims applying critical and economic thinking * Communicate claim status updates to customers and resolve related issues * Track and analyze claims data to identify trends and maintain accurate records Technical Product Support: * Provide technical support for Georgia-Pacific Building Products (gypsum, structural panels, lumber) * Manage inbound inquiries from both internal and external customers * Provide timely, accurate, data-based solutions. * Provide support to central and west coast customers * Capture and enter accurate customer records into CRM * Collaborate with team members and other departments for efficient issue resolution * Cross functional collaboration across the organization Data Analysis: * Analyze data and provide insights on customer trends, product trends and claim trends Who You Are (Basic Qualifications) * Experience using Microsoft Office Suite (e.g., Word, Outlook, PowerPoint, Excel and Teams) * Strong written and verbal communication skills * 2 -3 years of related work experience * Travel 15% What Will Put You Ahead * Experience with SalesForce.com * Experience in commercial construction engineering, design, building science, consulting, technical support, or building products. * Claims management experience * Data analysis skills At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. LI-TW1 Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click [3] here for additional information. References Visible links 1. https://jobs.kochcareers.com/pages/culture 2. https://www.kochind.com/about/business-philosophy 3. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf | |