Fraud Specialist (Remote)

As a Fraud Specialist, you will leverage your experience with fraud prevention, customerengagement, and operations processes to review a variety of transactions and event types forlikelihood of fraud and work to mitigate losses to SMBC ManuBank Digital Bank, Jenius Bank.The Fraud Specialist will also support new process improvements and operationscommunications for the Jenius Fraud organization. The ideal candidate will be a valuableresource to the Detection Team and act as a subject matter expert in fraud detection andprevention.

• Review, analyze, and decision high risk new account transactions, potential fraudulent activity, and referrals related to suspicious activity.
• Perform fraud review and additional due diligence on new personal loan referrals and deposit accounts identified as high risk.
• Support buildout of fraud processes, operational communications, and job aids during Jenius Bank launch and expansion of the fraud process and framework.
• Assist in testing of new system and/or process functionality.
• Effectively collaborate with colleagues within the fraud team, Operations leadership team, and other teammates across Jenius Bank.
• Leverage various fraud detection tools, models, and third-party communications in investigation and review of potential fraudulent activity.
• Resolve transactions within the service level agreements to reduce potential losses.
• Assist customers who have been identified as victims of fraud in a knowledgeable, empathetic manner, with an eye towards expedited resolution of their fraud claim.
• Stopping fraud is a collaborative effort which will require effective communication of fraud schemes and identified trends to colleagues, leadership, and external fraud partners.
• Act as a POC and SME for the Detection and Prevention related to escalated or complex matters.
• Assist in analysis in fraud trends make suggestions on strategy improvement.
• Assist management with adhoc duties.
• Assist in facilitating new hire training and development of ongoing training for new systems or processes.
• Analytical experience to identify patterns or trends of fraud behaviors. Intermediate to Advanced Excel experience required.

Education:Associate's degree or higher education or extensive experience in lieu of education.

Skills & Qualifications:

• Minimum of 2-3 years offraud experience.
• Minimum 5 years' experience inbanking and/or financial services.
• Capable of working and making decisions without extensive direction
• Extensive understanding fraud schemes; including ACH, Online Account Takeover, Check,Elder Abuse, Card, and New Account Fraud, Synthetic and Mule type fraud.
• Excellent verbal and written communication skills
• Experience working independently and with a team
• Experience working in a remote environment
• Detail-oriented
• Strong experience with working with Microsoft Excel and other Office applications.

Experience Preferred:

• Process design experience
• Experience in procedure development and documentation.
• Experience in quality assurance and defect analysis.
• Certified Fraud Examiner