Operative Scheduling Rep

MedStar Health
United States, Maryland, Timonium
Oct 02, 2024
General Summary of Position We have a full-time, day shift opportunity for a surgical scheduler at our office located in Timonium. Experience in a surgical office is required and surgical scheduling experience is preferred. The Operative Scheduling Rep will schedule all elective surgical procedures for the practice, will function as a frontline point of contact for all physicians' offices and patients, and will exhibit excellent customer service and organizational skills. Primary Duties and Responsibilities Communicates effectively with physician(s) and physicians office staff and all customers to schedule surgical cases within the perioperative services. Ensures the accurate and appropriate scheduling of all cases performed within surgical services. Responsible for the daily case schedule and communicates any needs for scheduling modification and development. Ensures the validity and efficiency of the schedule by careful checking of times, procedures, patients and physicians. Initiates and maintains ongoing communication with insurance company to determine eligibility of benefits, deductible status, and to obtain precertification for office-based and other procedures. Educates and informs patients and families regarding verification status and issues related to deductibles, co-payments and balances. Minimum Qualifications Education High School Diploma or GED required. Strong knowledge of medical terminology required. Experience Experience in an operating room or surgical office setting required. Knowledge, Skills, and Abilities Excellent customer service skills. Problem-solving skills based on written departmental guidelines and criteria. Data entry skills. Working knowledge of word processing and spreadsheet software applications. Ability to work independently. This position has a hiring range of $18.33 - $29.96