IT Program Manager

Genesis10
life insurance, 401(k)
United States, Virginia, Richmond
Sep 19, 2024
Genesis10 is currently seeking an IT Program Manager with our client in the financial industry located in Richmond, VA, Kennesaw, GA, and Chicago, IL. This is a 12+ month contract position. Responsibilities: Conduct a review of inherent risk of CTI process activities and evaluate the effectiveness of the associated controls/metrics Drives operational excellence via process improvement by establishing consistent internal process architecture in line with Enterprise Policy and Standards Ensuring complete and accurate design and full integration of all process with linkage to best practices Accountable for ensuring risk and compliance objects are met, as well as the achievement of breakthrough productivity, customer/employee satisfaction and continuous process improvements Works closely with the business executive and process owners Apply operational excellence mindset through simplifying, transforming and continuously improving CTI processes Assess business functions and identify key business processes; ensure processes are fit for purpose Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offs Manage ongoing process performance and assess risk Assess process maturity/capability and set targets Understand and apply compliance requirements within design of process and controls Identify controls to mitigate risk Connect process with customer and employee requirements Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits Drive best practice and represent LOB requirements for process and participate in all process forums Communicate roadmaps, changes and impacts to key stakeholders Requirements: Attention to detail Business or technology experience; focus in business Process Management (BPM, Six Sigma, DFSS; Lean experience a plus) Working knowledge of process based technology framework (such as Infrastructure Technology Library (ITIL) or other) Demonstrated ability to think strategically and execute tactically Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions and deliver results Strong written and verbal communication skills, collaboration and influencing skills Strong partnership and relationship management skills; ability to work across functions and organizational lines /levels Ability to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quickly Demonstrated dependability and ability to act with a sense of urgency Understanding of Infrastructure Technology functions and processes Understanding of Technology Services and how the IT processes support the lifecycle of the services Working knowledge of COBIT or other best practice Working experience with Process Maturity Assessments CMMI, TIPA or other best practice based on ISI/IEC 15504 standard Knowledge of banking technology Six Sigma Green or black belt certification Desired Skills: ARIS (Architecture of Integrated Information Systems) modeling experience Pay Range: $45.63-$53.63 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.