Customer Account Coordinator

Kaneka Americas Holding, Inc.
United States, Texas, Pasadena
Sep 19, 2024
Description Acting as the primary point of contact for customer accounts, addressing questions, and providing product information. Processing customer onboarding paperwork, in coordination with Operations and QA team, ensuring accuracy in pricing and conditions. Assisting in the coordination of product delivery timelines with the supply chain team and inform the customer to meet customer expectations and timelines. Managing customer complaints or issues by collaborating with internal teams (sales, operations, supply chain, quality) to find prompt solutions. Supporting sales teams by preparing reports on customer activity, sales trends, and performance metrics. Maintaining detailed records of client interactions and transaction histories in the CRM system. Assisting in the preparation of proposals, quotes, and follow-up communications with customers. Assisting in the preparation of marketing and customer training campaigns. Staying updated on product offerings and industry trends to effectively support customer needs. Qualifications Education Bachelors of Business Administration (required) Experience 1 years: Account Management and Sales (preferred) Skills SAP (preferred) MS Outlook (required) MS PowerPoint (required) MS Word (required) MS Excel (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)