Customer Service Supervisor
Kontoor Brands | |
parental leave, tuition reimbursement | |
United States, North Carolina, Greensboro | |
Sep 19, 2024 | |
Who We Are: Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North Carolina, and regional headquarters in Geneva and Hong Kong. Job Posting: Customer Service Supervisor: Become the Newest Member of Kontoor Brands Performs Supervisory duties for the Customer Service Staff, which includes order entry, contract entry and maintenance, allocation and release, and daily contact with customers and sales for issues and resolutions. Daily management and direction of releases to the DC's to keep the facility operational and to meet corporate forecast goals. Maintains procedures and processes by account to facilitate entry, allocation, and release of orders in addition to responding and resolving daily issues and requirements. Acts as a liaison for retail customer with IS,Replenishment, Sales, and other departments to solve daily problems. Reviews and evaluates customer requirements and assist in the authorization of return goods. Establish control-related standards and procedures. Key Responsibilities:
Skills for Success:
Experience/Education: Years of Related Professional Experience: At least 5 years of related professional experience Educational/Position Requirements:
Special Physical and/or Mental Requirements:
Why Kontoor Brands? At Kontoor, we offer a comprehensive benefit package to fit your lifestyle and our benefits are crafted with the same care as our products. When our employees are healthy, secure and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future. We offer resources to support your physical, emotional, social and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays and tuition reimbursement. Our Kontoor D&I Mission At Kontoor, we believe thatD&I isa key enabler to aculturethat empowers us to work with passion and confidence, shaping our brand and future. Our Kontoor D&I Commitment
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