Manager, EIA Health-Internal Quality
Job Summary As a preeminent health sciences campus and health system, the University of California, San Francisco (UCSF) is at the forefront of creation new knowledge from the exploding volume of clinical, discovery, and education data that it creates and manages. UCSF believes that the ability to leverage these data assets is an important differentiator for an academic healthcare center and is critical to our drive toward Precision Medicine and the execution of key UCSF strategies for the Clinical Enterprise. These strategies include supporting better population health by improving the quality of care and population health of the University of California health system's 14 million patients.
As part of this exciting and important endeavor, UCSF IT Enterprise Information and Analytics (EIA) department is looking for a Manager to join the EIA-Health Quality team. The Manager-Internal Quality will be responsible for and take ownership of the EIA data and analytics portfolio that includes but is not limited to, resources that manage back-end data curation, data visualization and reporting needs for Quality stakeholders, business data strategy, data governance, and other analytic needs in the future to support the development and maintenance of quality metrics and related reporting tools. This role will also work collaboratively with other UCSF IT teams. The Manager will recruit and manage a strong analytics team, set direction, set goals, plan for their career growth, and provide mentorship for the team. In addition, the Manager will be responsible for developing and implementing an enterprise data strategy that aligns enterprise information assets with the business and technology strategy for quality improvement and reporting. The Manager will enable the efficient and actionable use of data across the UCSF Enterprise.
The Manager-Internal Quality will work with key business leaders and stakeholders, EDW and analytics management, data governance staff, primary and secondary data owners, and BI and data management professionals to:
- Define and implement a data strategy and roadmap for UCSF quality metrics
- Define and document the data architecture for quality-related enterprise data assets, working with business and IT stakeholders throughout the enterprise
- Develop conceptual, logical, and physical data models with associated metadata including data lineage and technical data definitions
- Oversee the extraction, transformation, and loading (ETL) processes to ensure accurate and timely data integration from various source systems.
- Coordinate, collaborate and influence across disparate domains, entities, business units, departments and levels as needed to establish and provide standards, define, and prioritize data analytics and reporting requirements, ensuring alignment with organizational goals for quality.
- Collaborate with IT and other departments to implement data governance and data management best practices across the organization.
- Leads in design and implement data models, data marts, and dimensional schemas to support efficient and effective data retrieval and analysis.
- Manage a team of data engineers and analysts, providing guidance, support, and performance feedback.
- Stay up-to-date on industry trends and advancements in healthcare quality measurement and data standards, identifying opportunities for system enhancements and process improvements.
- Support the development and implementation of data analytics and reporting tools and technologies, such as data visualization and business intelligence platforms.
- Disseminate program strategies, activities, and accomplishments
- Lead efforts to implement a reference data and master data management plan
- Supervise, hire, train, counsel staff. Develop and deliver performance appraisals.
The Manager of the Internal Quality team will stay abreast of current and emerging technologies and trends for quality measurement and reporting; the Manager will be expected to provide advice on how they can be used to support business strategic objectives. The Manager will create a framework in information assets for multiple business domains that can be delivered in a consistent, standards-based framework. The successful candidate will have leadership skills, be customer-focused, have extensive experience in the science behind reporting quality metrics, and knowledgeable about regulatory reporting requirements. This manager will have a focus on the UCSF quality domain.
UCSF Health quality outcomes has been a top organizational goal for years and raises the profile of UCSF Health, improves professional recognition, and helps foster sustainable growth by clearly and consistently communicating why UCSF is the best place to come for care. The Manager-Internal Quality will lead efforts to provide critical data, analyze insights, and strategic support to the Health Service Excellence Department and enterprise Business Units.
The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $154,400 - $250,700 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The Enterprise Information & Analytics - Health Quality team functions as a liaison between the customer or partners in the organization (including clinical, financial, administration, education, and research domains) and technical resources to provide optimal analytic solutions to solve problems, answer questions and meet the needs of our customers. The team is involved in strategic and operational activities to drive change in behavior and ultimately outcomes using data and information. Required Qualifications
- A Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field
- 7 - 10 years experience in healthcare or related field
- 5+ years' experience architecting and modeling data management solutions in the healthcare or related industry
- Ability to define and implement technical processes and data systems
- Broad, working knowledge of MS SQL, Oracle, and other DB systems
- Working knowledge of information security best practices and demonstrated commitment to information security
- Successful track record of eliciting, defining, creating, and analyzing functional and non-functional requirements, developing system design and architecture, system configuration, testing and deployment. With proven aptitude in the delivery of high-quality products in short timelines
- Strong critical thinking and problem-solving skills to lead teams, manage complex information, assess problems, and develop effective solutions. Ability to demonstrate excellent judgment, attention to process and detail.
- Strong analytical skills and knowledge in documentation and reporting, with the ability to collect and analyze system performance data, and produce substantive reports and analyses
- Customer Service
- Utilize excellent customer service skills to build service-based relationships with Medical Center and Campus customers.
- Demonstrate exceptional leadership skills and proven success in managing and motivating teams, creating an atmosphere of trust, and encouraging improvement and innovation
- Prioritization
- Demonstrated ability to determine relevance and prioritize tasks
- Able to prioritize effectively according to department and/or customer needs, and ability to organize many changing variables.
- Detail-oriented, with the ability to manage time and organize competing priorities.
- Other duties as assigned
- Leadership:
- Dependable, self-motivated and able to work with minimal supervision.
- Have a strong sense of leadership & entrepreneurial spirit.
- Be a self-starter & highly respected people leader.
- Be result-oriented.
- High level of accuracy and attention to detail
- Manage several priorities and tasks
- Demonstrate leadership skills and proven success in managing and motivating teams, create an atmosphere of trust, and encourage improvement and innovation
- Strong leadership, interpersonal, influencing, collaboration, and negotiation skills
- Ability to communicate with high proficiency, both verbally and in writing, with all levels of management and staff, in both technical language and layman's terms
- Ability to work independently with minimum supervision
- Able to prioritize effectively according to department needs, and ability to organize a large number of changing variables
- Ability to assess and solve complex technical problems
- Experience in developing technical staff
Preferred Qualifications
- Masters in related field preferred
- 8+ years architecting and modeling data management solutions
- Epic Clarity, Caboodle, Cogito Certifications
- Eight years performing data science and data analytics
- Experience in healthcare business data management, analysis, and support, or IT consulting
- Experience in IT project / Software development across full systems development lifecycle
- Experience working with agile development process
- Consulting experience a plus - a professional service industry environment within a global matrix
- Experience with Epic Clarity and Cogito
- Experience with financial, operational, HR, payroll, and research data
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 000675 DATA SYS MGR 1 Job Category Clinical Systems / IT Professionals, Supervisory / Management Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location Flexible (combination of onsite and remote work), Mission Center Building (SF), San Francisco, CA Additional Shift Details Monday - Friday |
University of California - San Francisco Campus and Health
remote work
Sep 20, 2024