Director - Transact Services Americas
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Sep 23, 2024 | |
|
OverviewThe Global Transact Services Team sits within Microsoft Operations Service Centre (OSC) in Microsoft Business Operations, and is responsible for successful and compliant processing of transactions and fulfilment of customer obligations for our most strategic accounts. We are hiring for a Director- Transact Services Americas to lead a team of talented operations professionals, in a mission critical role accountable for business success for month/quarter end deal close processing in partnership with internal and external stakeholders. The Director - Transact Services Americas leads a high-performing team, collaborates with other functional teams, partners, and field resources to deliver best in class, integrated transaction services and support experiences in the area of Quote to Cash (Q2C). You will be joining a fast-paced team that is focused on results, works together to solve problems, and is committed to developing people. The Director - Transact Services Americas is an experienced people manager, comfortable working in a highly matrixed, multinational organization, exhibits outstanding organizational, planning, communication, judgement, and negotiation skills, uses data and analytics to drive performance insights and improvements and has proficient customer obsession and compliance focus.
ResponsibilitiesLead, develop & grow a high-performing team driving customer, field, and partner operational requirements & operational excellence into a managed service model. Attract, develop, and retain a diverse and high performing team that consistently produces value for the business.Plan the team's work to achieve goals and respond effectively to changing priorities, maintaining team energy and results. Monitor operational performance and compliance of the Commercial business, outsourcing support activities, and change management initiatives ensuring achievement of business objectives.Collaborate with other members of Operations Service Centre to deliver transaction services to customers, partners & internal field sellers promoting an end-to-end view and seamless experience.Create and deliver performance metrics and scorecards representing the state of business. Organizational leader that accelerates and delivers business transformation for Core Transact Services.Deliver critical transaction forecasts to outsourcing partners for resource and capacity planning.Support critical pre- & post-sales issues and escalations to resolution across stakeholders.Drive partnership on end-to-end systems support and readiness with engineering stakeholders ensuring flawless execution on transaction activities and close cycles.Ensure the OSC is always audit ready, assist internal and external auditors in audit planning/execution and drive compliance rigor and risk management. Ability to establish and maintain key stakeholder relationships at upper levels across the business, and to influence these business partners to deliver optimum solutions for customers and for Microsoft.Drive continuous process improvements via analysis and identification of opportunities with a global consideration.Foster a data-driven and growth mindset culture; to encourage and enable the entire organization to make more informed decisions through data & business analytics, and continuous improvement | |