Practice Assistant, Call Center, South Weymouth-Hybrid

About Us

Brigham Health Harbor Medical Associates is a large multispecialty Ambulatory Practice with multiple locations across the South Shore. We believe that patient care comes first! Our team of physicians, nurse practitioners, physician assistants, nurses and support staff recognize the importance of prompt, expert and compassionate care for patients whose needs span general health maintenance to treatment for complex medical problems. Our physicians, who are on the staff at South Shore Hospital as well as Brigham and Women's Hospital, provide advanced care for patients with a broad range of medical conditions.

Schedule/Location:

As a hybrid opportunity, the position entails onsite coverage at least 3 days per week and remote coverage up to 2 days per week. The initial 30 days are on-site but there are options for the hybrid schedule after the successful completion of this training period.

The on-site location is 541 Main Street, South Weymouth, 02190

Due to the hybrid nature of the role, we ensure that our employees receive required technology and training to be proficient and independently productive in all job responsibilities regardless of work location. Employees are responsible for designating a workspace within the remote work location that is private, safe, ergonomic, and free from distractions for all hours worked.

The Opportunity:

We're offering a generous sign-on bonus of $750 to welcome you to our team! Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.

We are seeking full-time, 40-hour Call Center Representative to support Harbor Medical Associates call volume, fielding approximately 70 inbound calls per day. Responsibilities include scheduling appointments, answering questions, handling complaints, and troubleshooting problems. The goal: ensure that our callers receive timely, efficient, and high-quality service. At times they may check in, check out, and serves as the first point of contact for patient appointments.

Qualifications

First and foremost, we are seeking well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume setting.

• High school diploma or GED required
• Previous experience in a medical call center and/or medical office environment preferred

When hiring, we look for candidates who possess not only the relevant experience, skills and competencies, but also positive attitudes and genuine passion for the work.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.