Operations Coordinator- National Accounts

Pavion Corp
United States, Massachusetts, Braintree
150 Wood Road (Show on map)
Sep 20, 2024
Description Pavion and our family of companies are seeking a talented and motivated Operations Coordinator - National Accounts to join our fire business unit. Primary Responsibilities: Assist in the daily identification, assignment and scheduling of all National Account Service as directed by management Work collaboratively with the National Accounts Service Manager in the identification, assignment, and follow through on all National Account service performed outside of Pavion/AFA's territories On a continuous basis, monitor, evaluate, follow up and report on the status of service in progress Compile and distribute reports of Service and Central Station activity as appropriate To assist in the receipt and perform data entry of daily requests for service made my National Account subscribers To monitor and respond to delays in the completion of service requests placed by National Account subscribers Add, delete or place Accounts in Test Status in our Central Station Monitoring System Perform panel modifications through the use of remote programming software Serve as a supplemental support liaison to Pavion/AFA Branch personnel To act as the supplementary source of assistance to Pavion/AFA branch personnel in providing system downloading support and system troubleshooting - Note: This does not alleviate the responsibility of each branch to perform system downloads for their installations Provide all aspects of system troubleshooting and technical support for designated service subcontractors and National Account subscribers Basic Qualifications: 1 year of experience in Alarm Industry Operations, to include burglar alarm and fire alarm system program downloading Strong knowledge of Security and Fire and/or knowledge of Card Access and CCTV systems Ability to work cooperatively with Branch Operators to meet multiple and changing business deadlines Excellent interpersonal skills Superior customer service skills Strong written and verbal communication skills Capability to work independently and unsupervised Ability to work in a fast paced environment Computer skills (Microsoft Office) Preferred Qualifications: Experience in the area of Central Station data entry and service Salary: $55,000 - $65,000 a year depending on experience Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)