Account Representative (LA)

Hi, we're Stumptown. We're a coffee company, and we source, roast, taste, package, sell, deliver, brew and serve what we firmly believe is the best coffee on the planet. We are progressive, open, and evolving but uncompromising in our commitment to quality. We work hard, collaborate constantly and have fun every day. We pride ourselves on our passion for excellence, our spirit of generosity and on the long-term relationships we nurture as we guide our coffee from the good hands of our hardworking partners at origin into the cups of our customers. If you love coffee, people and getting things done, this just might be the place for you.

In collaboration with our Wholesale Sales team, the Account Representative will support day-to-day account management needs of our existing customers, working as a liaison between accounts and all internal departments to provide the Stumptown experience. They will work closely with our existing customers to strengthen relationships through regular engagement and grow customer revenue by finding incremental sales opportunities that match their needs with our Stumptown product and program offerings. The Account Representative will build productive, successful relationships with customers, with a focus on customer retention and positive revenue growth for their assigned market. This is an hourly, non-exempt position.

Account Management

• Collaborate with the sales team to align and execute strategy for business retention and incremental growth in the market.

• Provide account management and business consultation by acting as the main point of contact to customers with frequent touch points through calls, email and in person visits.

• Regularly track customer sales performance, provide proactive outreach to drive sales of seasonal product initiatives, and identify upselling or cross-selling opportunities.

• Introduce new accounts to Stumptown and guide them through their first order.

• Act as a business partner to increase customer revenue through knowledge and utilization of all relevant Stumptown product offerings, launches, and programs.

• Perform customer research to help inform outreach strategy and identify needs or areas of improvement.

• Actively research and stay current on food, beverage, and coffee industry trends, businesses, openings, closings, and general news within the assigned market.

• Review customers' coffee quality standards, evaluate businesses, making recommendations to enhance coffee programming.

• Understand and speak to coffee brewing parameters and general equipment standards.

Administrative Support

• Facilitate operational needs for customers, providing solutions while working with cross-functional departments to maintain customer satisfaction.

• Troubleshoot customer order issues, and offer solutions that work for the customer and business, acting as liaison with the production team.

• Assist in new account onboarding customers.

• Monitor customer orders for timely delivery and accuracy.

• Partner with planning teams to provide customer product forecasting.

• Support events as Stumptown brand and sales representative.

• Maintain data and log activity in ERP and CRM systems, ensuring customer information is up to date, and accurate.

• Complete other duties as assigned.

• None.

• Passion and experience within Specialty Coffee, and Food & Beverage industry.

• 2-3 years experience in Account Management, Cafe Management or Sales preferred.

• Ability to prioritize and manage multiple work assignments in order to achieve assigned performance targets.

• Excellent communication skills - written and verbal (in person, phone, video conferencing).

• Proven ability to collaborate across different teams and individuals.

• Expert ability to anticipate customer needs; knowledge of small business challenges and possible solutions.

• Experience with Microsoft and Google suite applications.

• Excel/Sheets and Word/Docs is preferred; experience in D365 and Salesforce is a plus.

• Ability to work in the field, as well as intermittent out-of-state travel to other markets, may be required.

• Ability to sit continuously at a computer

• Carry weight/lift up to 5 pounds frequently and up to 25 pounds occasionally

• Work takes place in office and customer settings. This position is based in Los Angeles, California and will spend, on average, half of their time working on the computer and half of their time working in the field.

• May occasionally require travel via car and/or airline (5-10%), standing and/or sitting for extended periods of time, and occasional overnight hotel stays.

• Ability to occasionally work outside of standard business hours on an ad-hoc basis to address urgent business needs on weekends and evenings.

At Stumptown, we welcome diversity and celebrate that our communities include individuals from all backgrounds, identities, and walks of life. We strive every day to foster an environment of inclusion, diversity, equity, and accessibility that supports our employees, customers and communities. We know that embracing diversity makes us stronger, enriches our culture, and allows us to grow together. We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at jobs@stumptowncoffee.com or by calling (855) 711-3385. We are proud to be a B Corp and equal opportunity employer.